Contact Supervisor Role

Contact Supervisor Role

Solihull Part-Time No home office possible
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At a Glance

  • Tasks: Support families by assessing parenting skills and providing guidance for their development.
  • Company: Join Solihull Council, a people-focused organisation dedicated to community welfare.
  • Benefits: Enjoy competitive pay, flexible shifts, and free online training to boost your skills.
  • Why this job: Make a real impact on families' lives while working in a supportive and dynamic environment.
  • Qualifications: Experience in a family assessment centre and a passion for caring are essential.
  • Other info: Work 2 days a week with opportunities for referrals and rewards.

You will be working with Solihull Council, where you will be part of a great organisation who put people at the heart of everything they do.

When a family arrives at the service, as a team, you will put together an assessment to suit the needs of each individual in order to assess their parenting skills and ability to safely care for their child. Every day can be different for their residents depending on their needs and circumstances. Residents are assessed on daily parenting techniques such as general care with feeding, nappy changes, bath time, safety and protection, and emotional warmth. The service assessments are more than just observing the parent and the child. You will be there to offer advice and support to help them develop their skills in areas beyond parenting. You will be liaising with the social worker and making sure everything is child-centered.

You will promote service users' rights, dignity, and empowerment. In addition, you will respect emotional wellbeing and obtain consent for care, creating opportunities for individuals to achieve desired outcomes. Supporting physical, emotional, social, and intellectual wellbeing is also important in this role.

The role is 2 days a week - 18.5 hours (Monday, Tuesday/ Tuesday, Wednesday).

What you'll need to succeed:

  • MUST have experience working in a family assessment centre.
  • You must be a driver.
  • Ideally Level 2 in Health and Social Care.
  • Verbal and written English; basic maths skills.
  • Enhanced DBS with adult's barred list (Hays can request a new DBS).
  • Able to obtain employment references from the past 5 years.
  • Understanding of the responsibilities of a Support Worker.
  • A passion for caring for individuals and making an impact on people's lives!

What you'll get in return:

  • In return, you will get a competitive hourly pay and consistent weekly shifts on an ongoing basis.
  • You will have a dedicated consultant who will understand your needs and secure roles for you based on them.
  • We have a refer a friend scheme, so if you refer your friend to us, and they pass complete 6 months' work with Hays, you will get a £250 shopping voucher.
  • Hays offers free training on our online portal, so you will be able to access that and develop your skills.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Contact Supervisor Role employer: Hays Social Care

Solihull Council is an exceptional employer that prioritises the well-being of both its employees and the families they serve. With a strong commitment to professional development, you will benefit from free training opportunities and a supportive work culture that values your contributions. Working in this role not only offers competitive pay but also the chance to make a meaningful impact on the lives of individuals and families within the community.
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Contact Detail:

Hays Social Care Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Contact Supervisor Role

✨Tip Number 1

Familiarise yourself with the specific needs of families in assessment centres. Understanding the challenges they face will help you demonstrate your empathy and suitability for the role during any discussions or interviews.

✨Tip Number 2

Network with professionals in the field of family support and social work. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals or recommendations.

✨Tip Number 3

Prepare to discuss your previous experiences in family assessment settings. Be ready to share specific examples of how you've supported families, as this will showcase your hands-on knowledge and passion for the role.

✨Tip Number 4

Research Solihull Council's values and mission. Aligning your personal values with theirs during conversations can help you stand out as a candidate who truly understands and supports their vision for family care.

We think you need these skills to ace Contact Supervisor Role

Experience in Family Assessment Centres
Understanding of Parenting Techniques
Knowledge of Child Safety and Protection
Emotional Support Skills
Communication Skills
Ability to Liaise with Social Workers
Empathy and Compassion
Assessment and Evaluation Skills
Knowledge of Health and Social Care Standards
Basic Maths Skills
Verbal and Written English Proficiency
Driving License
Respect for Service Users' Rights and Dignity
Ability to Promote Emotional Wellbeing

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in family assessment centres. Include specific examples of your work that demonstrate your ability to assess parenting skills and support families.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for caring for individuals and making an impact on their lives. Mention your understanding of the responsibilities of a Support Worker and how you can contribute to the team at Solihull Council.

Highlight Relevant Qualifications: Clearly state your qualifications, such as Level 2 in Health and Social Care, and any relevant training or certifications. If you have an Enhanced DBS, mention it to reassure the employer of your suitability for the role.

Showcase Soft Skills: In your application, emphasise your soft skills such as communication, empathy, and teamwork. These are crucial for liaising with social workers and supporting families effectively.

How to prepare for a job interview at Hays Social Care

✨Show Your Passion for Caring

Make sure to express your genuine passion for working with families and children. Share specific examples from your past experiences that highlight your commitment to making a positive impact on people's lives.

✨Demonstrate Your Assessment Skills

Prepare to discuss your experience in family assessment centres. Be ready to explain how you assess parenting skills and provide support, as well as any techniques you use to ensure the assessments are child-centred.

✨Highlight Your Communication Skills

Since you'll be liaising with social workers and families, it's crucial to showcase your verbal and written communication skills. Provide examples of how you've effectively communicated in previous roles, especially in sensitive situations.

✨Understand the Role's Responsibilities

Familiarise yourself with the responsibilities of a Support Worker. Be prepared to discuss how you would promote service users' rights and dignity, and how you would support their emotional and physical wellbeing.

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