Complaints Handler

Complaints Handler Location: Warwick, Warwickshire (Hybrid – 2 days working from home) Salary: £27,000 + excellent benefits If you’re experienced in managing customer complaints with empathy, clarity, and professionalism—and you’re ready for a new challenge—this is an opportunity to join a company that truly values its people and its customers. About the role of Complaints Handler: As a Complaints Handler, you’ll be responsible for taking full ownership of the complaints process, ensuring each case is investigated thoroughly and resolved fairly. You\’ll work closely with internal teams and external partners to deliver  outcomes and maintain high standards of customer care. Key responsibilities of a Complaints Handler: Investigating and resolving customer complaints from start to finish Writing clear and well-reasoned final response letters Conducting root cause analysis and recommending improvements Ensuring compliance with relevant industry regulations What we’re looking for in a of Complaints Handler: Previous experience in complaint handling, ideally within a regulated sector Experience of writing final resolution letters Strong written and verbal communication skills Ideally familiarity with Financial Conduct Act (FCA) guidelines A proactive, customer-first mindset What’s on offer to the successful Complaints Handler:: £27,000 salary plus a comprehensive benefits package Hybrid working (2 days from home) Full training and continued support Friendly, inclusive working culture with a good work life balance On-site parking and walking distance from Warwick Parkway Railway Station If you\’re a confident and compassionate complaints professional looking for your next opportunity, this could be it