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For Companies At a Glance
- Tasks: Be the friendly face of Newcastle United on match days, ensuring guests have an amazing experience.
- Company: Join Newcastle United, a vibrant club at the heart of the community, bringing people together.
- Benefits: Enjoy competitive pay and flexible hours working at exciting events and matches.
- Why this job: Be part of a passionate team in a fun environment, making memorable moments for fans.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Must be available for all home match days, including weekends and special events.
Join Newcastle United as a Matchday Hospitality Host! Casual Position – Work match days and events, including weekends, evenings, and bank holidays. Competitive Hourly Rate.
We are the heartbeat of the city, bringing people and communities together. Join the Newcastle United Family as we embark on the next steps of our exciting journey.
Your Matchday Role
We’re looking for enthusiastic individuals to join our Hospitality team. As a Hospitality Host, you will:
- Be the face of the club within an allocated hospitality area.
- Give guests a warm welcome and goodbye as they arrive and depart from hospitality areas.
- Gather feedback from guests within your allocated hospitality area.
- Create a seamless link between the Hospitality Department, our catering partners, and matchday guests.
- Ensure that guests receive the highest possible standards of service and have an exceptional hospitality experience.
About You
You will have the following skills and experience:
- Strong communication skills.
- Previous customer service experience.
- The ability to resolve issues on the day.
- Provide a smooth and professional service to all guests in your allocated area, ensuring all their catering needs are met.
We need you to be flexible to work all home match days at St James Park, including cup games, European games, and any special events.
United As One
We’re committed to equality, diversity, and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued, and able to thrive. We place high value on the safeguarding and welfare of everyone we engage with.
How to Apply
For further information about the role, please view our job description here. If you are successful at shortlist, you will need to be available on Tuesday 1 July to attend an assessment evening. Unfortunately, we will be unable to reschedule if you’re not available. Due to the volume of applicants, if you do not receive an invite to the assessment evening, please assume your application has been unsuccessful on this occasion.
Hospitality Host employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with Newcastle United's values and mission. Understanding the club's commitment to community and inclusivity will help you align your responses during any interviews or assessments.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you provided exceptional service or resolved issues effectively, as these will be crucial in your role as a Hospitality Host.
✨Tip Number 3
Be ready to demonstrate your communication skills. Practice how you would greet guests and handle feedback, as this will be a key part of your responsibilities on match days.
✨Tip Number 4
Show your enthusiasm for the role and the club. Expressing genuine excitement about working at St James Park and being part of the Newcastle United family can set you apart from other candidates.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Hospitality Host. Tailor your application to highlight how your skills and experiences align with what Newcastle United is looking for.
Highlight Relevant Experience: Emphasise any previous customer service experience you have. Provide specific examples of how you've successfully interacted with guests or resolved issues in a hospitality setting.
Show Enthusiasm: Convey your passion for hospitality and your excitement about working for Newcastle United. Use positive language to express your eagerness to contribute to the matchday experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Newcastle United FC
✨Show Your Enthusiasm
As a Hospitality Host, your energy and enthusiasm are key. Make sure to express your passion for customer service and the role during the interview. Share examples of how you've created positive experiences for guests in the past.
✨Demonstrate Strong Communication Skills
Since strong communication is essential for this role, prepare to showcase your ability to engage with guests effectively. Practice clear and friendly responses to common interview questions, and be ready to discuss how you handle feedback and resolve issues.
✨Highlight Relevant Experience
Bring up any previous customer service roles you've had, especially in hospitality settings. Discuss specific situations where you provided exceptional service or resolved conflicts, as this will demonstrate your capability to meet the high standards expected at Newcastle United.
✨Be Flexible and Adaptable
The role requires flexibility to work on match days and events. Be prepared to discuss your availability and willingness to adapt to changing circumstances. This shows that you're committed to being part of the team and can handle the dynamic nature of the job.
