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- Tasks: Coordinate care for clients, manage staff schedules, and ensure quality service delivery.
- Company: Yowsun Care is a vibrant agency dedicated to providing excellent homecare services.
- Benefits: Enjoy flexible working, comprehensive training, annual leave, and employee perks.
- Why this job: Join a supportive team, make a real impact, and grow your career in care.
- Qualifications: Experience in care coordination, strong organisational skills, and a valid UK driver's licence required.
- Other info: This role is not available for sponsorship; must have the right to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Yowsun Care is a dynamic, vibrant and growing Care Agency that prides itself on providing excellent homecare services to its clients. We are looking to recruit an experienced Field Care Coordinator to join our Wiltshire Branch. You must have a UK driver's licence but not necessarily own a car of your own. THIS POSITION IS NOT AVAILABLE TO ANYONE REQUIRING A SPONSORSHIP TO WORK IN THE UK.
The Field Care Coordinator will work closely with the Registered Manager and the Deputy Manager, undertaking new client assessments, conducting care plan reviews and risk assessments, writing care plans, planning rotas, briefing carers prior to care calls, conducting supervisions, spot checks and medication competencies and managing client visits, whilst also supporting staff members with access to their calls, when required.
Responsibilities:- To carry out care plan/risk assessments of all new clients within 48 hours of referrals.
- Start providing the initial services and then pass onto a carer when the package is settled.
- To write all care plans and risk assessments and update these accordingly.
- To support service users and care staff by coordinating their visits and calls.
- To work closely with the care needs assessor and other team members to enable the smooth running of the service.
- Liaise with the registered manager to ensure that there is enough cover to deliver all visits and that new clients are planned into the rota in a timely fashion.
- Ensure that care workers with the correct skills and experience are matched to deliver excellent care to our clients.
- Ensure working patterns are efficient and planned logically.
- Effectively prioritise tasks to meet unexpected emergencies and changes in care packages.
- Appropriately match care workers to clients, considering care worker skills, experience, travel arrangements and client requirements and preferences.
- Complete and distribute rotas on a weekly basis.
- Arrange cover for care worker sickness, absenteeism, or holidays.
- To carry out introductory visits every time a Care Worker visits a client for the first time.
- To ensure all client visits are always covered.
- To be on-call in case of emergency.
- To monitor, supervise and mentor all Care Workers in the field.
- To support staff members with access to their calls, when required.
- To provide support to all Care Workers in the field and carry out spot checks, medication competencies and supervisions.
- To monitor all customers for service and Care Worker satisfaction.
- To encourage and identify opportunities for Care Workers continuing professional development.
- To provide and facilitate in-field training as and when appropriate.
- To facilitate the practical induction of all new Care Workers.
- Experience in a care coordinating capacity within Domiciliary Care.
- Excellent organisational skills - ability to plan and organise workloads effectively to ensure that clients receive the services that they expect and deserve.
- Ability to maintain clear and accurate written records and follow statutory reporting procedures.
- Ability to communicate clearly and build positive working relationships with clients, their families, fellow staff and other health and social care professionals.
- Excellent telephone manner and interpersonal skills.
- Ability to work under pressure and to meet deadlines, in a calm and patient manner.
- Be computer literate, able to proficiently use Microsoft 365 packages and able to learn the in-house roster system, including the use of apps.
- NVQ Level 3 preferred.
- Driving is essential with the ownership of a valid driver's licence.
- Right to work in the UK is essential, no sponsorship is offered with this position.
We provide:
- Comprehensive Induction training.
- Supportive Team and Management.
- Various Employee Perks, online EAP.
- Recommend a friend incentive.
- Sick pay, Annual Leave, SMP and Paternity Pay.
- 28 days annual leave a year (inclusive of Bank Holidays), rising with service.
- Career progression.
- Training Opportunities up to QCF level 5 in Health and Social Care, Leadership and Management.
- Staff recognition award.
- Well-being and counselling services.
- Annual Salary Review.
- Performance related pay.
- Company Pension.
- Competitive Salary.
Field Care Coordinator employer: Yowsun Care
Contact Detail:
Yowsun Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Field Care Coordinator. Understanding the nuances of client assessments, care plan reviews, and rota planning will help you speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in domiciliary care. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've effectively managed workloads in previous roles. Be ready to discuss how you prioritised tasks and handled unexpected changes, as this is crucial for the position.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've built positive relationships with clients and colleagues in the past. Highlighting your ability to maintain clear records and follow procedures will also be beneficial.
We think you need these skills to ace Field Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care coordination, particularly within domiciliary care. Emphasise your organisational skills and ability to manage workloads effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Field Care Coordinator role. Mention your experience with care plan assessments, staff supervision, and your ability to communicate effectively with clients and team members.
Highlight Relevant Qualifications: If you have an NVQ Level 3 or any other relevant qualifications, make sure to mention these prominently in your application. This will demonstrate your commitment to professional development in the care sector.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Yowsun Care
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Field Care Coordinator. Familiarise yourself with care plan assessments, risk assessments, and how to effectively manage rotas. This will show your potential employer that you're serious about the position.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed workloads, prioritised tasks, or handled unexpected changes. This will highlight your capability to thrive under pressure.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to share instances where you've built positive relationships with clients, families, or colleagues. Highlight your telephone manner and interpersonal skills, as these are crucial for coordinating care effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a sudden staff absence or an emergency situation. Think through potential scenarios and how you would respond, demonstrating your ability to think on your feet and make sound decisions.
