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- Tasks: Lead and motivate a dynamic administration team to achieve business goals.
- Company: Join Scania Financial Services, a forward-thinking company embracing innovation.
- Benefits: Enjoy hybrid working, enhanced parental leave, and a fantastic loan car scheme.
- Why this job: Shape customer engagement in a supportive environment where your ideas matter.
- Qualifications: Strong leadership, communication, and customer service skills are essential.
- Other info: Be part of a newly formed team focused on world-class service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive salary plus an excellent benefits package
Location: Milton Keynes/ Hybrid
- Scania Financial Services
- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
In this role you will:
- Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
- Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
- Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
- Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
- Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
- Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
- Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
About you:
- Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
- Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.
- Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- Customer Focus: Providing service excellence to internal and/or external customers.
- Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.
If you’re interested in this role we’d love to hear from you.
Closing date: 09/07/2025
Administration Team Leader employer: Scania (Great Britain) Limited
Contact Detail:
Scania (Great Britain) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader
✨Tip Number 1
Familiarise yourself with Scania's values and culture. Understanding their commitment to innovation and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in team management and operational efficiency during any informal discussions or networking opportunities. This will demonstrate your capability to lead and improve team performance, which is crucial for the Administration Team Leader role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully handled customer concerns in the past. Showing your ability to empathise and resolve issues will resonate well with Scania's focus on customer service excellence.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the team dynamics and challenges they face. This knowledge can help you tailor your approach and demonstrate your understanding of the role during interviews.
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and operational leadership. Use specific examples that demonstrate your ability to motivate teams and achieve business objectives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Scania's values. Discuss how your background aligns with their focus on customer engagement and innovation, and provide examples of how you've successfully led teams in the past.
Highlight Key Skills: Emphasise skills such as communication, adaptability, and customer focus in your application. Use concrete examples to illustrate how you've applied these skills in previous roles to enhance business performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Administration Team Leader role.
How to prepare for a job interview at Scania (Great Britain) Limited
✨Showcase Your Leadership Skills
As an Administration Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and guided them to achieve business objectives.
✨Emphasise Communication
Effective communication is key in this role. Be ready to discuss how you listen and communicate openly with team members and customers. Highlight any experiences where your communication skills led to positive outcomes.
✨Demonstrate Customer Focus
Since customer service is a priority, prepare to share instances where you've handled customer concerns with empathy and professionalism. Show that you understand the importance of creating positive resolutions.
✨Discuss Adaptability and Innovation
The role requires a champion for change and innovation. Be prepared to talk about times when you've embraced new ideas or methods, and how you've led your team through transitions while maintaining a focus on continuous improvement.
