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- Tasks: Help customers resolve home damage claims from start to finish.
- Company: Join Aviva, a leading insurance company committed to making a difference.
- Benefits: Enjoy a starting salary of £34,000, bonuses, and generous holiday options.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in household insurance and strong communication skills required.
- Other info: Flexible working options available; we welcome applications from all backgrounds.
The predicted salary is between 34000 - 47600 £ per year.
Are you someone who's passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you're looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job: You'll be helping customers who've experienced damage to their homes from things like water leaks, fire, or storms. You'll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you'll own each claim - keeping things moving, supporting customers, and making sure everything's resolved smoothly. You'll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we're looking for:
- Experience in household/residential insurance.
- A good understanding of building repair and damage assessment.
- Ability to assess reinstatement works using photos and video.
- Knowledge of building materials, standards, and mitigation.
- Strong communication and stakeholder management skills.
- Experience in building reinstatement schedules.
What you'll get for this role:
- Starting salary from £34,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - up to 8% of annual salary.
- Generous pension scheme - Aviva will contribute up to 14%.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year.
- Supportive policies including parental and carer's leave.
- Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover.
- 3 paid volunteering days to support your community.
- Smart working - around 50% of your time in the office.
Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still love to hear from you. We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working - spending around 50% of their time in our offices. We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please email us to let us know if you have a disclosed disability, and we'll make sure you get an interview.
Ready to apply? We'd love it if you could submit your application online. If you need an alternative way to apply, just send an email to (email address removed).
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Loss Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in household insurance and building reinstatement. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as loss adjusters. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved customer issues. This will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Understanding our mission and how you can contribute will help you align your answers during the interview process.
We think you need these skills to ace Desk Based Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in household/residential insurance and any relevant skills related to building repair and damage assessment. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of the role. Mention how your skills align with the job requirements, particularly in managing claims and supporting customers.
Highlight Relevant Experience: In your application, emphasise any previous roles where you assessed reinstatement works or worked closely with stakeholders. This will show that you have the necessary background for the Desk Based Loss Adjuster position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Aviva
✨Show Your Passion for Insurance
Make sure to express your enthusiasm for the insurance industry during the interview. Share specific examples of why you are passionate about helping customers and how you can make a difference in their lives, especially when dealing with claims.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of household building reinstatement and damage assessment. You might be asked to explain how you would assess reinstatement works using photos and videos, so brush up on relevant terminology and processes.
✨Highlight Your Communication Skills
Since this role involves working closely with customers and stakeholders, showcase your strong communication skills. Prepare examples of how you've effectively managed relationships in previous roles, particularly in challenging situations.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools used for managing claims, or the company's approach to customer service. This shows your genuine interest in the position.
