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- Tasks: Lead and manage CQC services across Cheshire and Merseyside, ensuring excellent customer service.
- Company: Join Making Space, a values-driven organisation dedicated to positively impacting lives in the community.
- Benefits: Enjoy flexible pay access, generous holidays, career development opportunities, and a supportive work culture.
- Why this job: Make a real difference while working in a team that values empathy, courage, and personal growth.
- Qualifications: A level 5 Diploma in Care Leadership & Management is essential; regional management experience preferred.
- Other info: Access to your own transport is required for travel across the operational area.
The predicted salary is between 50000 - 70000 £ per year.
We have an exciting opportunity available for a Regional Head of Operations to join Making Space.
Salary: £60,283 per annum
Hours: 39 per week
Location: Cover CQC services across Cheshire and Merseyside.
At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community. Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.
- Kind Hearts: Building empathy and connection to create a sense of belonging.
- Tailor Making: Nurturing unique relationships to provide customised support.
- Dreaming Big: Harnessing imagination to generate confidence.
- Having Courage: Committing bravely to working in ways that take us to new places.
- Being Ready: Responding to whatever comes our way by moving forward together.
As Regional Head of Operations, you will have strategic and operational oversight of our CQC services within the North West. You will ensure that all the services within the region are effectively managed and achieve or exceed contractual and organisational requirements, which are in line with Making Space's vision, values and strategic plan. You will lead, motivate and develop teams ensuring services are effectively managed and are achieving excellent customer service.
Qualifications: A level 5 Diploma in Care Leadership & Management or equivalent is essential. The ideal candidate will have regional management experience of regulated care services. You will be an excellent communicator, with a strong care focus and experienced in delivering quality outcomes as well as being an exemplary leader. Access to your own transport is essential for this role, as you will be required to travel across the area of operation.
Benefits: We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks. Our current benefits include:
- Wagestream – Access up to 30% of your wages as you earn.
- Lifestyle benefits through Bravo Benefits and Health service discounts.
- Holidays 25 days plus bank holidays (pro rata for part time).
- Double time for Xmas day, Boxing Day and New Year’s Day.
- Ability to buy and sell up to 2 weeks holiday – statutory limits apply.
- Access to our library of learning through our e-portal.
- Investment in qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development.
- Career progression opportunities; at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
- Colleague engagement hub with monthly and annual colleague awards.
- Pension Scheme 3% employer contribution as a minimum.
- Paid Sick leave.
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
Contact Detail:
Making Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Operations
✨Tip Number 1
Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your regional management experience by preparing specific examples of how you've successfully led teams in regulated care services. Highlight any initiatives you implemented that improved service delivery or team performance.
✨Tip Number 3
Network with professionals in the care sector, especially those who have worked with Making Space or similar organisations. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 4
Prepare to discuss how you would handle challenges specific to the North West region's care services. Research local issues and be ready to propose innovative solutions that align with Making Space's mission and values.
We think you need these skills to ace Regional Head of Operations
Some tips for your application 🫡
Understand the Company Values: Before you start writing your application, take some time to understand Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. Reflect on how your personal values align with theirs and be prepared to demonstrate this in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in regional management of regulated care services. Emphasise your leadership skills and any qualifications, such as a level 5 Diploma in Care Leadership & Management, that meet the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for making a positive impact in the community. Use specific examples from your past experiences that showcase your ability to lead teams, deliver quality outcomes, and embody the values of Making Space.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Making Space
✨Embrace the Company Values
Familiarise yourself with Making Space's core values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage, and Being Ready. During the interview, demonstrate how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Showcase Your Leadership Skills
As a Regional Head of Operations, strong leadership is crucial. Prepare to discuss your experience in leading teams, motivating staff, and achieving excellent customer service. Use specific examples to illustrate your ability to develop and inspire others.
✨Highlight Your Regulatory Knowledge
Since this role involves oversight of CQC services, be ready to discuss your understanding of regulatory requirements and how you have successfully managed compliance in past positions. This will show your capability to maintain high standards in care services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in a regulated care environment. This will help demonstrate your readiness to tackle similar situations at Making Space.
