Team Leader/Manager

Team Lead – Shape the Future of Claims with Claim Your Tax & Claim Your Car! 🚀 Location: Bristol, Birmingham, or Fully Remote Salary: Competitive Base + Uncapped Bonuses Job Type: Full-Time At Vehicle Direct Redress Ltd, we’re the powerhouse behind Claim Your Tax and Claim Your Car, two of the UK’s fastest-growing consumer claims brands. With over 5 years of smashing success, we’re on a mission to become the #1 claims company in the UK, specializing in PAYE tax rebates and mis-sold car finance compensation. We’re hunting for a dynamic Team Lead with a background in financial services, call centre supervision, or claims (think PPI or similar) to drive our talented team of Customer Account Managers to new heights. If you’re a born leader who thrives in a high-energy, results-driven environment, this is your chance to shine! What You’ll Do * Lead & Inspire: Coach a team of Customer Account Managers to crush performance targets in PAYE tax rebates and mis-sold car finance claims. * Drive Success: Oversee case pipelines, ensuring smooth progress and top-notch client experiences. * Be the Expert: Guide your team in engaging leads via phone, email, and digital channels with confidence. * Stay Compliant: Ensure adherence to FCA regulations and company standards. * Grow & Innovate: Provide training, boost team skills, and collaborate with senior leaders to shape our future. * Build a Culture: Foster a fun, ambitious, and collaborative vibe that fuels success. Who You Are * A proven leader with experience as a Team Lead, Supervisor, or Manager in a financial services call centre or claims management (PPI, tax rebates, or mis-sold finance experience is a big plus!). * A natural motivator with killer communication skills and a professional phone manner. * Target-driven, resilient, and organized with a knack for attention to detail. * Passionate about hitting goals and building a high-performing team. * Knowledge of FCA regulations? Even better, but not essential. Why Join Us? * 💰 Competitive base salary + uncapped bonuses that reward your success. * 📚 Top-tier training and support from a leadership team with 5+ years of claims expertise. * 🚀 Career growth with clear paths to promotion in a rapidly expanding company. * 🏠 Flexible work: Choose Bristol, Birmingham, or fully remote. * 🎉 Vibrant culture: Join a fun, ambitious team obsessed with growth, impact, and rewards. Ready to Make Your Mark? If you’re fired up to lead a team, reshape the claims industry, and earn big while doing it, we want YOU! Join Vehicle Direct Redress Ltd and help us build the UK’s most trusted claims business. Apply Now! Send your CV and a cover letter showcasing your leadership chops to [insert application email or portal link]. Don’t wait—this is your shot to lead, earn, and grow with a company that’s going places