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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve targets in claims management.
- Company: Join Vehicle Direct Redress Ltd, a fast-growing leader in consumer claims.
- Benefits: Enjoy competitive salary, uncapped bonuses, and flexible work options.
- Why this job: Be part of a vibrant culture focused on growth and impact.
- Qualifications: Experience in financial services or call centre management is essential.
- Other info: Opportunity for career growth in a rapidly expanding company.
The predicted salary is between 28800 - 42000 £ per year.
At Vehicle Direct Redress Ltd, we’re the powerhouse behind Claim Your Tax and Claim Your Car, two of the UK’s fastest-growing consumer claims brands. With over 5 years of smashing success, we’re on a mission to become the #1 claims company in the UK, specializing in PAYE tax rebates and mis-sold car finance compensation.
We’re hunting for a dynamic Team Lead with a background in financial services, call centre supervision, or claims (think PPI or similar) to drive our talented team of Customer Account Managers to new heights. If you’re a born leader who thrives in a high-energy, results-driven environment, this is your chance to shine!
What You’ll Do
- Lead & Inspire: Coach a team of Customer Account Managers to crush performance targets in PAYE tax rebates and mis-sold car finance claims.
- Drive Success: Oversee case pipelines, ensuring smooth progress and top-notch client experiences.
- Be the Expert: Guide your team in engaging leads via phone, email, and digital channels with confidence.
- Stay Compliant: Ensure adherence to FCA regulations and company standards.
- Grow & Innovate: Provide training, boost team skills, and collaborate with senior leaders to shape our future.
- Build a Culture: Foster a fun, ambitious, and collaborative vibe that fuels success.
Who You Are
- A proven leader with experience as a Team Lead, Supervisor, or Manager in a financial services call centre or claims management (PPI, tax rebates, or mis-sold finance experience is a big plus!).
- A natural motivator with killer communication skills and a professional phone manner.
- Target-driven, resilient, and organized with a knack for attention to detail.
- Passionate about hitting goals and building a high-performing team.
- Knowledge of FCA regulations? Even better, but not essential.
Why Join Us?
- Competitive base salary + uncapped bonuses that reward your success.
- Top-tier training and support from a leadership team with 5+ years of claims expertise.
- Career growth with clear paths to promotion in a rapidly expanding company.
- Flexible work: Choose Bristol, Birmingham, or fully remote.
- Vibrant culture: Join a fun, ambitious team obsessed with growth, impact, and rewards.
Ready to Make Your Mark? If you’re fired up to lead a team, reshape the claims industry, and earn big while doing it, we want YOU! Join Vehicle Direct Redress Ltd and help us build the UK’s most trusted claims business. Apply Now! Send your CV and a cover letter showcasing your leadership chops to [insert application email or portal link]. Don’t wait—this is your shot to lead, earn, and grow with a company that’s going places.
Team Leader/Manager employer: CRG
Contact Detail:
CRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Manager
✨Tip Number 1
Research the company and its mission thoroughly. Understanding Vehicle Direct Redress Ltd's goals and values will help you align your leadership style with their vision, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in high-pressure environments. Highlighting your achievements in similar roles will demonstrate your capability to drive success at Vehicle Direct Redress Ltd.
✨Tip Number 4
Familiarise yourself with FCA regulations relevant to the claims industry. Even if it's not essential, showing that you have taken the initiative to learn about compliance can set you apart from other candidates.
We think you need these skills to ace Team Leader/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, particularly in financial services or claims management. Use specific examples that demonstrate your ability to motivate teams and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for leading teams and driving success. Mention any relevant experience with FCA regulations and how you can contribute to the company's mission of becoming the #1 claims company in the UK.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your professional phone manner and ability to engage effectively with clients and team members alike.
Highlight Your Results-Driven Mindset: Provide examples of how you've previously met or exceeded performance targets. This will demonstrate your target-driven nature and resilience, which are crucial for the Team Leader position.
How to prepare for a job interview at CRG
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team. Highlight how you motivated your team to achieve targets and the strategies you used to foster a positive work environment.
✨Understand the Industry
Familiarise yourself with the claims industry, particularly in areas like PAYE tax rebates and mis-sold car finance. Being knowledgeable about current trends and regulations will demonstrate your commitment and expertise.
✨Demonstrate Communication Prowess
As a Team Leader, effective communication is key. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you would handle various communication scenarios with your team and clients.
✨Emphasise Your Results-Driven Mindset
Be prepared to discuss specific metrics or achievements from your previous roles that showcase your ability to drive results. This could include performance targets met, team growth, or successful projects you've led.
