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- Tasks: Manage high-value clients in the exciting Crypto/Blockchain space.
- Company: Join a dynamic team focused on VIP Account Management.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and learning.
- Why this job: Forge strong relationships while delivering tailored support to top-tier clients.
- Qualifications: 4+ years in client-facing roles, preferably in crypto or fintech.
- Other info: Fluency in multiple languages is a plus; apply now!
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a dedicated, results-oriented Account Manager to join our client's expanding VIP Account Management team within the Crypto/Blockchain space. In this role, you will manage a portfolio of high-value Main App clients, providing exceptional service to boost satisfaction, retention, and revenue growth. Your goal is to forge strong, trusted relationships with top-tier clients, delivering tailored support, insights, and engagement to maximize their platform experience.
Key Responsibilities
- Oversee a portfolio of high-value traders, acting as their dedicated point of contact and champion.
- Deliver exceptional, proactive support, ensuring prompt responses and tailored solutions to client inquiries.
- Provide customized market insights, platform recommendations, and strategic guidance to enhance client engagement and loyalty.
- Uncover and implement cross-sell and upsell opportunities that align with client goals and usage patterns.
- Track client activity and assets under management (AUM) to identify growth opportunities and address potential churn risks.
- Promote increased platform usage and trading frequency by introducing relevant tools and features.
- Measure client satisfaction through NPS and feedback channels, continuously refining service delivery.
- Partner with Product, Marketing, Risk, and Compliance teams to create a cohesive client experience and advocate for client needs internally.
- Expand business opportunities through client referrals, network growth, and fostering deep, trust-based relationships.
Requirements
- 4+ years in client-facing roles (e.g., account management, sales, or customer success), preferably in crypto, fintech, or financial services.
- Proven track record of serving high-value/HNW clients with top-tier service.
- Strong knowledge of crypto markets and trader behavior (or a keen interest to learn quickly).
- Fluency in one or more languages relevant to your market; cultural sensitivity is essential.
- Highly organized, data-driven, and focused on results.
- Excellent communication and interpersonal skills, with the ability to build trust.
- Thrives in a fast-paced, compliance-focused environment.
Interested? Apply NOW or drop me a message at Harry@mcgtalent.io.
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (City of London)
✨Tip Number 1
Familiarise yourself with the latest trends in the crypto and blockchain space. Being knowledgeable about current market dynamics will not only help you in interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals already working in account management within the crypto sector. Attend relevant events or join online forums to connect with potential colleagues and gain insights into what makes a successful Account Manager in this field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value clients in the past. Highlight your ability to build trust and deliver tailored solutions, as these are key aspects of the role.
✨Tip Number 4
Showcase your data-driven approach by being ready to discuss how you've used analytics to identify growth opportunities or mitigate churn risks in previous roles. This will align well with the expectations for tracking client activity and assets.
We think you need these skills to ace Account Manager (City of London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Manager in the Crypto/Blockchain space. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4+ years of experience in client-facing roles. Provide specific examples of how you've successfully managed high-value clients and delivered exceptional service.
Showcase Your Knowledge: Demonstrate your understanding of crypto markets and trader behaviour. If you have a keen interest in these areas, mention any relevant courses or self-study you've undertaken to show your commitment to learning.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you're passionate about the role and the company. This personal touch can make a significant difference.
How to prepare for a job interview at MCG Talent
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing high-value clients. Highlight specific examples where you've successfully built relationships and provided tailored support, as this role heavily focuses on client satisfaction and retention.
✨Demonstrate Knowledge of Crypto Markets
Since the position is within the Crypto/Blockchain space, brush up on current trends and trader behaviour. Showing a keen interest and understanding of the market will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about past experiences where you had to provide proactive support or implement upsell opportunities, and be ready to share those stories.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to demonstrate how you've effectively communicated with clients in the past, especially in high-pressure situations. This will show your ability to build trust and rapport.
