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- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a dynamic and supportive team in a growing company.
- Benefits: Enjoy a stable Monday-to-Friday schedule and onsite parking.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Must have excellent communication skills and at least 1 year of office experience.
- Other info: Thrive in a fast-paced environment and assist with various administrative tasks.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers.
As a key member of the team, your responsibilities will include:
- Acting as the first point of contact for customer enquiries via phone and email.
- Managing the customer ticket queue.
- Handling online quotations and orders.
- Inputting orders into the system.
- Working closely with the Customer Service Manager to deliver an excellent customer experience.
- Troubleshooting delivery issues.
- Assisting the team with other administrative duties as required.
The ideal candidate will:
- Possess excellent communication skills, both verbal and written.
- Have at least 1 year of experience in an office-based role.
- Thrive in a high-pressure environment.
- Demonstrate great attention to detail.
Why Join Our Client's Team?
- Be part of a busy and supportive team in a growing company.
- Take advantage of a stable Monday-to-Friday schedule and onsite parking!
Apply now.
Customer Service Administrator employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common customer service software and tools, as this role will likely require you to manage customer tickets and input orders efficiently. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or troubleshoot delivery issues, as these are key aspects of the role that the hiring manager will want to discuss.
✨Tip Number 3
Showcase your communication skills by engaging with the company on social media or through their website. Commenting on their posts or asking questions can demonstrate your interest in the role and help you stand out before the interview even begins.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding what they prioritise in customer interactions will allow you to align your answers during the interview, showing that you’re a great fit for their team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use specific examples that demonstrate your ability to handle enquiries, manage ticket queues, and troubleshoot issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities listed in the job description, such as managing orders and supporting team members.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as attention to detail is crucial for a Customer Service Administrator.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service roles. Share specific examples of how you've handled customer enquiries, managed ticket queues, or resolved issues. This will show that you have the practical knowledge needed for the job.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, mention instances where your attention to detail made a difference, such as catching errors in orders or ensuring accurate information was provided to customers.
✨Prepare for High-Pressure Scenarios
Since the role involves thriving in a high-pressure environment, be ready to discuss how you handle stress. Think of examples where you successfully managed multiple tasks or dealt with difficult customers while maintaining professionalism.
