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- Tasks: Be the night-time face of our hotel, ensuring guests have an unforgettable stay.
- Company: Join Rocco Forte Hotels, a prestigious collection known for its unique charm and exceptional service.
- Benefits: Enjoy discounts on hotels, food, spa treatments, and access to learning opportunities.
- Why this job: Experience a supportive culture that values passion, teamwork, and personal growth in hospitality.
- Qualifications: Previous receptionist or customer service experience preferred; must be available nights and weekends.
- Other info: Work from 10:00 pm to 08:00 am in a vibrant, family-like environment.
The predicted salary is between 20000 - 28000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Help to ensure the seamless running of the overnight Front Office
- Be responsible for delivering an unforgettable stay for our guests
- Be the first point of contact for our guests during the night shift
- Deal with guest requests, check guests in and out, answer any telephone enquiries
- Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels
- Work alongside the Night Manager and other Night Team Members
Who we are looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests
- High personal and professional standards
- Strong instincts when it comes to fulfilling the needs of guests
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem-solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
Why work with us:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatment and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Night Receptionist employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the unique features of The Balmoral and Rocco Forte Hotels. Understanding the hotel's history, its iconic status, and what sets it apart will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in night shifts or hospitality roles. Be prepared to share specific examples of how you've handled guest requests or resolved issues, as this will demonstrate your capability to excel in the Night Receptionist role.
✨Tip Number 3
Showcase your communication skills by practicing how you would interact with guests during the night shift. Role-playing scenarios can help you articulate your approach to providing exceptional service and handling inquiries effectively.
✨Tip Number 4
Emphasise your attention to detail and problem-solving abilities. Prepare to discuss situations where you've had to think on your feet or manage multiple tasks simultaneously, as these skills are crucial for a Night Receptionist.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Night Receptionist position. Tailor your application to highlight how your skills and experiences align with what Rocco Forte Hotels is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in receptionist or customer service roles. Emphasise your communication skills, attention to detail, and any previous experience working night shifts.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Rocco Forte Hotels that resonate with you, such as their commitment to individuality and exceptional guest service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Night Receptionist role.
How to prepare for a job interview at Balmoral Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Strong Communication Skills
As a Night Receptionist, you'll be the first point of contact for guests. Practice clear and confident communication, and be ready to discuss how you handle guest inquiries and requests effectively.
✨Highlight Attention to Detail
Rocco Forte Hotels values attention to detail. Prepare to discuss situations where your keen eye for detail made a difference in guest experiences or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues or manage difficult situations, and be ready to explain your thought process and actions.
