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- Tasks: Support an Account Executive and engage with clients via phone and email.
- Company: PSP Insurance customises personal insurance solutions within the AssuredPartners group.
- Benefits: Gain financial support for CII qualifications and enjoy a respectful, diverse work environment.
- Why this job: Perfect for those passionate about customer service and eager to grow in the insurance industry.
- Qualifications: 5 GCSEs grade A-C including English & Maths; customer service experience required.
- Other info: We welcome applicants needing reasonable adjustments during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
About us
As a company in the AssuredPartners group, PSP Insurance works with each client to customise personal insurance solutions specifically to fit their individual needs. There is no one-size-fits-all when it comes to coverage. We think the best working environment is one of mutual respect, care and understanding. We recognise our colleagues for their unique skills, we encourage learning and we embrace diversity.
About the role
This is an exciting opportunity to develop and expand your career within the Insurance Industry. You will provide administrative support to an Account Executive and deal with clients on the phone and by e-mail, very often acting as the first point of contact. This role is perfect for you if you love customer service or sales. Relationship building with your clients will be the key to your success, and you will speak confidently to our clients and insurance partners on the phone and face to face. We encourage our team members to gain CII qualifications to help with their career development and we help them to achieve this by providing financial help for learning materials/courses and exams.
About you
You are proactive and able to use your own initiative to bring new ideas and enterprise to the team, with the ability to adapt to changes. You have great communication skills, and you work well within a team and the rest of your colleagues. You act with honesty and integrity, which is very important when working within a financially regulated industry. You have customer service experience, a minimum of 5 GCSEs grade A-C to include English & Maths (or similar) and you are computer literate with experience of MS Office applications. Experience of the Acturis system would be beneficial. You’re also willing to learn and to gain qualifications such as Cert CII.
We are happy to consider reasonable adjustments during the recruitment process due to a disability, health condition or other factor, and we will ask if there are any such requirements if you are invited to an interview.
Commercial Account Handler employer: AssuredPartners International
Contact Detail:
AssuredPartners International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially personal insurance solutions. Understanding the nuances of how different policies work will help you engage more effectively with clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for clients, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with professionals in the insurance field. Attend industry events or join online forums to connect with others. This can provide insights into the role and may even lead to referrals or recommendations when applying.
✨Tip Number 4
Show your willingness to learn by researching CII qualifications and other relevant certifications. Mentioning your commitment to professional development during interviews can set you apart from other candidates and demonstrate your proactive attitude.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you provided administrative support or dealt with clients directly, as this aligns with the responsibilities of a Commercial Account Handler.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive nature and ability to build relationships, as these are key traits they are looking for. Use specific examples from your past experiences to illustrate your skills.
Highlight Relevant Qualifications: If you have any qualifications related to insurance or customer service, be sure to mention them. If you are willing to pursue CII qualifications, state this clearly to show your commitment to professional development.
Showcase Communication Skills: Since great communication is essential for this role, consider including a brief example of how you've successfully communicated with clients or colleagues in the past. This could be through resolving a customer issue or collaborating on a team project.
How to prepare for a job interview at AssuredPartners International
✨Showcase Your Customer Service Skills
Since the role involves a lot of client interaction, be prepared to discuss your previous customer service experiences. Share specific examples where you successfully resolved issues or built strong relationships with clients.
✨Demonstrate Proactivity and Initiative
The company values proactive team members who bring new ideas. Think of instances where you've taken the initiative in past roles, whether it was suggesting improvements or leading a project, and be ready to share these during the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showing that you're engaged and interested in the conversation.
✨Familiarise Yourself with the Insurance Industry
Understanding the basics of the insurance industry will give you an edge. Research common terms and concepts, and if possible, learn about the Acturis system, as familiarity with it could set you apart from other candidates.
