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- Tasks: Assist customers with enquiries and deliver excellent service in a fast-paced environment.
- Company: Join a dynamic team at a busy Information Desk, dedicated to customer satisfaction.
- Benefits: Enjoy £25,396 salary, free parking, life assurance, and retail discounts.
- Why this job: Be part of a supportive team while making a positive impact on customers' experiences.
- Qualifications: Strong communication skills and a flexible approach to work are essential.
- Other info: Comprehensive training and career development opportunities available.
The predicted salary is between 20316 - 28376 £ per year.
Are you passionate about helping people, love a fast-paced environment, and pride yourself on delivering excellent customer service? If so, we’d love to hear from you! We’re looking for a confident, friendly, and proactive individual to join our clients busy Information Desk team.
As The Customer Service Advisor your role will be:
- Greet and assist customers with professionalism and care
- Resolve enquiries and provide accurate information
- Deliver a great first impression every time
- Work as part of a dynamic and supportive team
What We’re Looking For:
- Excellent verbal and written communication skills
- A flexible approach to work (including early mornings from 3:30 am, evenings, weekends & holidays)
- The ability to travel to work during hours with limited public transport
- Willingness to work in all weather conditions when needed
- Comfortable learning and using our internal systems
- A passion for helping people and solving problems
- Self-motivated and reliable with a positive attitude
In return you will get:
- £25,396
- Opportunities for overtime
- Free on-site parking while on duty
- Free holiday parking (subject to availability)
- Life Assurance
- Cycle to Work Scheme
- Uniform provided
- Comprehensive training and career development opportunities
- Retail discounts
For more information on this fantastic Customer Service role and if you’re ready to take off with a career that’s rewarding and full of opportunity, apply now.
Customer Service Advisor employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've helped customers in the past, highlighting your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident when discussing how you would handle various situations that may arise in the role.
✨Tip Number 3
Demonstrate your flexibility by being open about your availability. Since the role requires early mornings and weekends, showing that you're willing to work these hours can set you apart from other candidates.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our expectations, making it clear that you're a great fit for our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully assisted customers in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your ability to thrive in a fast-paced environment. Mention your flexibility regarding working hours and your willingness to learn new systems, as these are important for the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Holt Engineering
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles.
✨Demonstrate Flexibility
Since the role requires a flexible approach, be prepared to discuss your availability and willingness to work early mornings, evenings, weekends, and holidays. Highlight any past experiences where you adapted to changing schedules.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing answers to common interview questions to showcase your communication abilities.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of examples from your past experiences where you successfully resolved issues, demonstrating your problem-solving skills and proactive attitude.
