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For Companies At a Glance
- Tasks: Handle customer calls, troubleshoot issues, and manage email inquiries.
- Company: Join a growing team in Bristol focused on customer satisfaction.
- Benefits: Enjoy a full-time role with potential for permanent opportunities.
- Why this job: Be part of a dynamic environment where your problem-solving skills make a difference.
- Qualifications: Must be telephone and email literate; previous experience is a plus.
- Other info: This is a telephone-focused role, perfect for those who enjoy direct communication.
The predicted salary is between 24000 - 36000 £ per year.
Due to an increase in business, we are now recruiting a complaints/customer service advisor to join our busy team in Bristol. This is a full-time ongoing role with permanent opportunities for the right candidate.
Responsibilities:
- Answering calls from customers, troubleshooting the issues and escalating where required.
- Responding to emails and booking enquiries.
Previous experience:
- You must be telephone and email literate. This role is a telephone-focused role.
Complaints Administrator employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Administrator
✨Tip Number 1
Familiarise yourself with common customer complaints and effective resolution strategies. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role is telephone-focused, being able to convey information clearly and confidently over the phone is crucial.
✨Tip Number 3
Research our company values and customer service philosophy. Showing that you align with our approach can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer complaints. This will provide concrete evidence of your capabilities during the interview.
We think you need these skills to ace Complaints Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and any specific skills related to handling complaints.
Tailor Your CV: Make sure your CV reflects your experience in telephone and email communication. Include specific examples of how you've successfully resolved customer issues in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to troubleshoot and escalate issues effectively, as well as your commitment to providing excellent support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Complaints Administrator role.
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Showcase Your Communication Skills
As a Complaints Administrator, you'll be handling calls and emails daily. Make sure to demonstrate your clear communication skills during the interview. Practice articulating your thoughts and responses to common customer service scenarios.
✨Prepare for Common Scenarios
Think about potential complaints you might encounter in this role. Prepare examples of how you would handle difficult situations or resolve customer issues. This will show that you're proactive and ready for the challenges of the job.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service will help you align your answers with what they are looking for, making you a more appealing candidate.
✨Demonstrate Problem-Solving Skills
In a complaints role, problem-solving is key. Be ready to discuss past experiences where you've successfully resolved issues. Highlight your ability to troubleshoot and escalate matters when necessary, as this is crucial for the position.
