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- Tasks: Be the friendly voice for customers, answering queries via phone and email.
- Company: Join a leading property management company in the heart of London.
- Benefits: Enjoy hybrid working with just two days in the office and flexible hours.
- Why this job: Make a real impact by improving customer service and sharing your ideas.
- Qualifications: Outstanding communication skills and a passion for helping others are essential.
- Other info: Previous contact centre experience is a plus, but not required.
The predicted salary is between 28800 - 43200 £ per year.
We are working alongside a leading property management company based in London and they are seeking an additional customer services advisor for their busy and friendly team. The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
This is a hybrid working role which will require you to attend the office two days per week. The customer services advisor will communicate with customers over the phone and via email and answer enquiries relating to a wide range of topics. Ideally, customer enquiries will be answered and dealt with in the first interaction where possible ensuring that the company values are met at all times.
A key focus of the role will require you to contribute ideas and feedback in areas where customer service can be improved. The successful candidate will possess outstanding customer service skills, ideally through having worked in a contact centre previously. Experience of working in the property sector is desirable, however this is not a prerequisite. Enthusiasm is essential coupled with first class communication skills.
Please apply now for more details.
Customer Services Advisor employer: Law Support Ltd
Contact Detail:
Law Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the property management sector. Understanding common queries and challenges faced by customers in this field will help you stand out during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing customer interactions with a friend can help you become more comfortable and effective in handling various types of enquiries.
✨Tip Number 3
Think about ways to improve customer service based on your past experiences. Be ready to share specific examples during your interview that showcase your ability to contribute ideas and feedback.
✨Tip Number 4
Show your enthusiasm for the role by researching the company’s values and mission. Tailor your conversation to reflect how your personal values align with theirs, which can make a strong impression on the hiring team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your customer service experience, particularly any roles in contact centres. Highlight specific achievements and skills that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and any relevant experience in customer service or the property sector, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Law Support Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer queries. Highlight your ability to handle difficult situations and maintain a positive attitude, as this is crucial for a Customer Services Advisor role.
✨Familiarise Yourself with the Company
Research the property management company and understand their values and services. This will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Practice Effective Communication
Since the role involves communicating over the phone and via email, practice clear and concise communication. You might want to conduct mock interviews with a friend to refine your speaking and writing skills.
✨Be Ready to Share Improvement Ideas
Think about potential areas for improvement in customer service based on your experiences. Be prepared to discuss these ideas during the interview, as the company values feedback and innovation.
