Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure top-notch service delivery in healthcare facilities.
- Company: Join a dynamic organisation focused on delivering essential services in the healthcare sector.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a mission-driven team that values compliance and operational excellence.
- Qualifications: Experience in Helpdesk roles and knowledge of CAFM systems are essential.
- Other info: Ideal for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Helpdesk and CAFM professional to lead our service delivery team on a healthcare PFI contract. The successful candidate will be responsible for the operational performance of the helpdesk function, ensuring all reactive, planned, and project tasks are completed to SLA and compliance standards.
Key Responsibilities:
- Lead and manage a team of Helpdesk Coordinators to ensure effective delivery of Hard FM services.
- Act as Super User for the CAFM system (Concept Evolution), maintaining data accuracy, task allocation, and compliance records.
- Ensure SLA and KPI targets are met and reported accurately.
- Support procurement processes, including purchase order approvals and invoice reviews.
- Design and deliver training and onboarding for Helpdesk staff and system users.
- Monitor statutory and PPM compliance alongside internal stakeholders.
- Work closely with Contract and Operations Managers to support high performance and audit readiness.
- Regularly review and audit CAFM data, rechargeables, and documentation for quality and completeness.
Essential Requirements:
- Proven experience in a similar Helpdesk or Service Delivery role within a PFI/PPP FM environment.
- Strong working knowledge of CAFM systems – ideally Concept Evolution.
- Demonstrable understanding of statutory compliance and SLA/KPI frameworks.
- Excellent communication, organisational, and leadership skills.
- Comfortable working in a high-pressure, deadline-driven environment.
- Relevant technical or FM qualification, or equivalent experience.
- IOSH certification desirable.
Apply by CV
Contact Detail:
Hexa Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PFI Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the CAFM system, particularly Concept Evolution. Understanding its functionalities and how it integrates into service delivery will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of SLA and KPI frameworks. Be prepared to discuss how you've successfully met these targets in previous roles, as this will demonstrate your capability to manage performance effectively.
✨Tip Number 3
Highlight your leadership experience by preparing examples of how you've managed teams in high-pressure environments. This will show us that you can lead the Helpdesk Coordinators effectively.
✨Tip Number 4
Network with professionals in the PFI/PPP FM sector. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace PFI Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Helpdesk and CAFM roles, particularly within a PFI/PPP FM environment. Use specific examples that demonstrate your leadership skills and knowledge of SLA/KPI frameworks.
Showcase Relevant Skills: Emphasise your strong working knowledge of CAFM systems, especially Concept Evolution. Include any relevant technical or FM qualifications and mention your IOSH certification if applicable.
Highlight Compliance Experience: Detail your understanding of statutory compliance and how you've ensured SLA and KPI targets were met in previous roles. This will show your capability to manage operational performance effectively.
Craft a Compelling Cover Letter: Write a cover letter that outlines your passion for service delivery in the healthcare sector. Mention your ability to work under pressure and your experience in training and onboarding staff, as these are key aspects of the role.
How to prepare for a job interview at Hexa Services
✨Showcase Your Leadership Skills
As a PFI Service Delivery Manager, you'll be leading a team of Helpdesk Coordinators. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure environments.
✨Demonstrate Your CAFM Expertise
Since the role requires acting as a Super User for the CAFM system, make sure to highlight your experience with Concept Evolution or similar systems. Be ready to explain how you've maintained data accuracy and compliance records in previous roles.
✨Understand SLA and KPI Frameworks
The interviewers will want to know that you understand the importance of SLA and KPI targets. Prepare to discuss how you've ensured these targets were met in your previous positions and how you reported on them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in service delivery and how you overcame them, especially regarding compliance and operational performance.
