Help Desk Engineer (City of London)

New Opportunity: Helpdesk Engineer (12 Month FTC) | London (On-site)

Location: London, Thomas More Square (Customer site)

Type: Full-time | On-site

A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.

About the Role

The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.

Key Responsibilities

• Deliver hands-on desktop and network support, including PC and call centre systems
• Plan, configure, and implement network, PC, and security systems
• Manage service delivery schedules, migrations, and proof-of-concept testing
• Provide first-line troubleshooting, acting as the escalation point for customer enquiries
• Maintain secure, tidy, and operational environments
• Attend customer sites for project and maintenance support when required
• Produce regular status reports for management and maintain accurate technical documentation
• Carry out vendor coordination and manage new service features and implementations
• Respond to ad hoc requests from management

Candidate Requirements

Essential Skills & Experience:

• 1+ to 3+ Years in IT Support Experience
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
• Experience managing multiple tasks in a fast-paced environment
• Reliable, detail-oriented, and highly organised with good timekeeping
• Prior experience supporting IT infrastructure projects and desktop security systems

Salary:

• Up to £29,000 Basic Per Annum
• All commuting expenses paid for!