Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become the voice of RMG, helping customers with their property queries.
- Company: Join RMG, a leading property management company managing over 144,000 households in the UK.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a comprehensive healthcare cashback plan.
- Why this job: Be part of a supportive team with ongoing training and career development opportunities.
- Qualifications: No experience needed; just bring a positive attitude and great communication skills.
- Other info: Flexible shift patterns in a 24/7 operation, ensuring work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for:
- First class customer service skills, where providing a great service just comes naturally to you!
- Excellent communication skills both written and verbal
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognises exceptional customer service
- Career Development and extensive opportunities to progress
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Customer Service Advisor employer: Residential Management Group
Contact Detail:
Residential Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with RMG's values and mission. Understanding what the company stands for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle various queries effectively.
✨Tip Number 3
Research Salesforce, the system used by RMG. Familiarising yourself with its features and functionalities can give you an edge, as it shows your initiative and readiness to adapt to their tools.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. RMG values a supportive environment, so sharing examples of how you've worked well with others can demonstrate that you're a great fit for their culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to communicate effectively and demonstrate empathy, as these are key qualities for a Customer Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at RMG and how your skills align with their values and mission.
Showcase Your Communication Skills: In your application, provide examples of how you've successfully communicated with customers in the past. Highlight any experience with various communication channels like phone, email, or chat, as this is crucial for the role.
Highlight Your Organisational Skills: Demonstrate your ability to manage multiple tasks and meet deadlines. Provide examples from previous roles where you successfully organised your workload to ensure customer satisfaction.
How to prepare for a job interview at Residential Management Group
✨Show Your Customer Service Skills
Make sure to highlight any previous customer service experience you have, even if it's not extensive. Share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Empathy
During the interview, be prepared to discuss how you would handle difficult customer situations. Show that you understand the importance of empathy and going the extra mile to help customers feel valued.
✨Familiarise Yourself with Salesforce
Since RMG uses Salesforce for recording customer interactions, it would be beneficial to familiarise yourself with this system. If you have experience with similar CRM tools, mention that during your interview.
✨Ask Questions About Training and Support
RMG offers a comprehensive training programme and ongoing support. Prepare thoughtful questions about the training process and how you can continue to develop your skills within the company.
