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For Companies At a Glance
- Tasks: Support installation teams by planning schedules and ensuring smooth operations.
- Company: Join Johnson Controls, a leader in innovative building solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and comprehensive perks.
- Why this job: Gain valuable experience in a supportive team with growth opportunities.
- Qualifications: Customer service experience and basic computer skills required.
- Other info: This is a 12-month fixed-term contract for maternity cover.
The predicted salary is between 30000 - 42000 £ per year.
Please note this position is a fixed-term contract for 12 months maternity cover.
What You Will Do
As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.
What We Offer
- Competitive salary
- 25 days holiday + Bank Holidays, sick pay
- Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products
- Plenty of training opportunities to grow your skills
- Supportive team environment fostering collaboration
- Career paths in Customer Service and beyond
- Commitment to safety with our Zero Harm policy
- Access to business resource groups
- Training on our company values
How You Will Do It
- Handle incoming and outgoing calls across the UK
- Boost engineer productivity by planning their schedules and ensuring they have everything they need
- Use our resources efficiently, including subcontractors, to minimize delays
- Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations
- Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits
What We Look For
- Required: Previous experience in customer service
- Basic computer skills
- Preferred: Experience in scheduling or planning
- Knowledge of our industry
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Planner
✨Tip Number 1
Familiarise yourself with the scheduling software commonly used in the industry. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations. This will highlight your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 3
Research Johnson Controls and their values thoroughly. Understanding their commitment to safety and customer service will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Installation Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any scheduling or planning roles you've held. Use keywords from the job description to demonstrate your fit for the Installation Planner position.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the role at Johnson Controls. Mention your previous experience in customer service and how it relates to the responsibilities of the Installation Planner.
Showcase Your Skills: In your application, emphasise your basic computer skills and any specific software you are familiar with that could be relevant to planning and scheduling tasks.
Highlight Team Collaboration: Since the role involves working closely with Field Line Managers and installation teams, mention any past experiences where you successfully collaborated with others to achieve common goals.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Experience
Since previous experience in customer service is a requirement, be ready to discuss specific examples of how you've successfully handled customer interactions. Highlight any challenges you faced and how you resolved them.
✨Demonstrate Planning Skills
Prepare to talk about your experience with scheduling or planning. If you have examples of how you've optimised schedules or improved efficiency in past roles, make sure to share those during the interview.
✨Familiarise Yourself with the Company
Research Johnson Controls and their values. Understanding their commitment to safety and customer satisfaction will help you align your answers with what they value most in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
