Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, email, and SMS, solving problems and providing support.
- Company: Join one of the UK's fastest-growing companies with a vibrant and dynamic culture.
- Benefits: Enjoy a quarterly bonus, social events, and 22 days holiday plus bank holidays.
- Why this job: Be part of a fun, energetic team where every day brings new challenges and opportunities.
- Qualifications: No experience needed; just bring your positive attitude and eagerness to learn!
- Other info: Located in Southampton Central, with no late Fridays and a focus on career growth.
The predicted salary is between 28800 - 43200 £ per year.
Brook Street Recruitment is excited to be working on behalf of one of the UK's most dynamic and fast-growing companies! This is not your typical call centre job - it’s an opportunity to join a social, ambitious, and energetic team where every day is different. We’re looking for friendly, positive, and driven individuals who want to be part of something big. If you love chatting with people, problem-solving, and making a genuine impact, keep reading!
Why You’ll Love This Role
- Fast-Paced & Fun - Work in a vibrant office where no two days are the same.
- Social & Supportive Team - Regular team events, parties, and after-work hangouts.
- Growing Company - Join a business that’s making waves in the industry.
- Career Growth - We invest in you with training, coaching, and clear progression paths.
What You’ll Be Doing
- Helping customers over the phone, email, and SMS - no script reading, just real conversations.
- Finding solutions for customers, always with fairness and empathy.
- Problem-solving and multitasking - whether it’s handling accounts, working with third parties, or supporting customers, you’ll do it all.
- Bringing energy and enthusiasm every day. We want motivated, people-focused team players who love to make a difference.
What We’re Looking For
- A natural communicator - You love chatting and can build trust quickly.
- Positive attitude - You bring enthusiasm and resilience to every call.
- Team player - You enjoy a lively, friendly work environment.
- Eager to learn - No experience needed! We’ll teach you everything you need to know.
The Perks You’ll Love
- Quarterly Bonus Scheme - Earn extra cash for doing what you do best.
- Social Life - Summer & Christmas parties, quiz nights, and team-building activities.
- No late Fridays! We all finish at 5 PM on Fridays to kick-start the weekend.
- Holiday Perks - 22 days off (+ bank holidays), increasing with service.
- Employee Perks - Life cover, cycle-to-work scheme, pension, and discounts on top brands.
- Wellbeing Support - Free GP access, counselling services, and health perks.
- Career Growth - We’ll support your development every step of the way.
Location: Southampton Central (right by the train station!)
Hours: 37.5 per week, shifts between 8 AM - 6 PM*, typically 1 Saturday per month & 1 bank holiday per year (*subject to business growth)
Salary: Competitive + Amazing Perks & Bonus Scheme!
Customer Service Agent employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Show your personality! Since this role is all about real conversations, be yourself during any interactions. Let your enthusiasm and positive attitude shine through, as they are key traits that the company values.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with difficult customers or resolving issues quickly. This will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who work in similar roles can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Research the company’s values and mission. Understanding what drives the business will allow you to align your answers with their goals, showing that you’re not just looking for any job, but that you genuinely want to be part of their team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any experience in customer service, even if it's informal. Use keywords from the job description to show you're a great fit for the role.
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you want to work for Brook Street Recruitment and how your positive attitude and problem-solving skills align with their team culture.
Showcase Your Personality: In your application, let your personality shine through. Since they’re looking for friendly and driven individuals, share a brief story or example that demonstrates your ability to connect with people and make a difference.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Virtual Bridges
✨Show Your Communication Skills
As a Customer Service Agent, being a natural communicator is key. During the interview, make sure to demonstrate your ability to engage in friendly and genuine conversations. Practice active listening and respond thoughtfully to questions.
✨Emphasise Your Positive Attitude
The company is looking for individuals with a positive mindset. Share examples from your past experiences where you maintained enthusiasm and resilience, especially in challenging situations. This will show that you can bring energy to the team.
✨Highlight Teamwork Experience
Since this role involves being part of a lively and supportive team, be prepared to discuss your previous teamwork experiences. Talk about how you contributed to a positive team environment and how you enjoy collaborating with others.
✨Express Your Eagerness to Learn
The company values candidates who are eager to learn and grow. Make it clear that you are open to training and development opportunities. Share any instances where you quickly adapted to new roles or learned new skills, showing your commitment to personal growth.
