Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, email, and SMS, solving problems and providing support.
- Company: Join one of the UK's fastest-growing companies with a vibrant and dynamic culture.
- Benefits: Enjoy a quarterly bonus, social events, and 22 days holiday plus bank holidays.
- Why this job: Be part of a fun, energetic team where every day brings new challenges and opportunities.
- Qualifications: No experience needed; just bring your positive attitude and eagerness to learn!
- Other info: Located in Southampton Central, with no late Fridays and a focus on career growth.
The predicted salary is between 28800 - 43200 £ per year.
Brook Street Recruitment is excited to be working on behalf of one of the UK's most dynamic and fast-growing companies! This is not your typical call centre job - it’s an opportunity to join a social, ambitious, and energetic team where every day is different. We’re looking for friendly, positive, and driven individuals who want to be part of something big. If you love chatting with people, problem-solving, and making a genuine impact, keep reading!
Why You’ll Love This Role
- Fast-Paced & Fun - Work in a vibrant office where no two days are the same.
- Social & Supportive Team - Regular team events, parties, and after-work hangouts.
- Growing Company - Join a business that’s making waves in the industry.
- Career Growth - We invest in you with training, coaching, and clear progression paths.
What You’ll Be Doing
- Helping customers over the phone, email, and SMS - no script reading, just real conversations.
- Finding solutions for customers, always with fairness and empathy.
- Problem-solving and multitasking - whether it’s handling accounts, working with third parties, or supporting customers, you’ll do it all.
- Bringing energy and enthusiasm every day. We want motivated, people-focused team players who love to make a difference.
What We’re Looking For
- A natural communicator - You love chatting and can build trust quickly.
- Positive attitude - You bring enthusiasm and resilience to every call.
- Team player - You enjoy a lively, friendly work environment.
- Eager to learn - No experience needed! We’ll teach you everything you need to know.
The Perks You’ll Love
- Quarterly Bonus Scheme - Earn extra cash for doing what you do best.
- Social Life - Summer & Christmas parties, quiz nights, and team-building activities.
- No late Fridays! We all finish at 5 PM on Fridays to kick-start the weekend.
- Holiday Perks - 22 days off (+ bank holidays), increasing with service.
- Employee Perks - Life cover, cycle-to-work scheme, pension, and discounts on top brands.
- Wellbeing Support - Free GP access, counselling services, and health perks.
- Career Growth - We’ll support your development every step of the way.
Location: Southampton Central (right by the train station!)
Hours: 37.5 per week, shifts between 8 AM - 6 PM*, typically 1 Saturday per month & 1 bank holiday per year (*subject to business growth)
Salary: Competitive + Amazing Perks & Bonus Scheme!
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Show your personality! Since this role is all about real conversations, be ready to showcase your friendly and positive attitude during any interactions. Whether it's in a phone call or a casual chat, let your enthusiasm shine through.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, as this will help you demonstrate your problem-solving skills and empathy when discussing your approach with us.
✨Tip Number 3
Network with current or former customer service agents. They can provide insights into the company culture and what it takes to succeed in this role. Plus, having a connection can sometimes give you an edge!
✨Tip Number 4
Prepare to discuss your teamwork experiences. Since we value a social and supportive environment, think of examples where you've worked well in a team, and be ready to share how you contribute to a positive atmosphere.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any experience in customer service, even if it's informal. Use keywords from the job description to show you're a great fit for the role.
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to join this dynamic team and how your positive attitude aligns with their values.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in the past. This could be from previous jobs, volunteer work, or even personal experiences that demonstrate your ability to think on your feet.
Highlight Teamwork Experience: Since the role emphasises being a team player, include any experiences where you've worked collaboratively with others. This could be in a work setting, during group projects, or in social activities.
How to prepare for a job interview at Virtual Bridges
✨Show Your Communication Skills
As a Customer Service Agent, being a natural communicator is key. During the interview, demonstrate your ability to engage in friendly conversations and build rapport quickly. Share examples of how you've effectively communicated in past roles or situations.
✨Emphasise Your Positive Attitude
The company values enthusiasm and resilience. Make sure to convey your positive outlook during the interview. Discuss how you handle challenges with a can-do attitude and how you maintain motivation even in tough situations.
✨Highlight Teamwork Experience
Since this role involves being part of a lively team, be prepared to discuss your experiences working collaboratively. Share specific instances where you contributed to a team goal or supported colleagues, showcasing your ability to thrive in a social environment.
✨Express Eagerness to Learn
The company is open to candidates without prior experience, so show your willingness to learn. Talk about your enthusiasm for personal development and how you adapt to new challenges. This will demonstrate that you're ready to embrace the training and growth opportunities they offer.
