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- Tasks: Lead transformative tech projects to enhance customer experiences in luxury retail.
- Company: Join a prestigious global luxury brand focused on innovative marketing technology.
- Benefits: Enjoy hybrid work options and the chance to shape customer engagement strategies.
- Why this job: Make a significant impact on customer journeys while working with cutting-edge technology.
- Qualifications: 4+ years in Marketing Technology or related fields; experience with Clienteling platforms is a plus.
- Other info: Ideal for those passionate about tech, marketing, and luxury retail.
The predicted salary is between 43200 - 72000 £ per year.
Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?
A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
What You'll Do
- Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
- Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
- Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
- Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
- Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
- Leverage data and insights to measure platform success and identify opportunities.
- Ensure compliance with GDPR and data protection standards.
- Provide training and support to maximize tech adoption across the business.
- Stay on the pulse of emerging marketing tech trends.
What We're Looking For
- 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
- Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
- Strong project management and cross-functional stakeholder skills.
- Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
- Analytical mindset — able to turn customer data into actionable strategies.
- Clear communicator with experience influencing senior leaders.
- Deep understanding of customer journeys and personalization strategies.
- Knowledgeable about GDPR and privacy compliance.
Ideal Background
- Degree in Technology, Marketing, Business, or related areas.
- Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
- Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
- Strong data analytics understanding.
Why Join?
You’ll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience. This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey. Ready to take the next step? Apply now and help transform the future of customer engagement through cutting-edge marketing technology.
Contact Detail:
Nicholson Glover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Martech Strategy and Implementation Manager (City of London)
✨Tip Number 1
Familiarise yourself with the specific Clienteling platforms mentioned in the job description, such as Tulip and Endear. Having hands-on experience or case studies ready to discuss can really set you apart during interviews.
✨Tip Number 2
Stay updated on the latest trends in marketing technology, especially those related to luxury retail. Being able to discuss recent innovations or case studies in your interview will demonstrate your passion and knowledge in the field.
✨Tip Number 3
Network with professionals in the luxury retail and marketing technology sectors. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 4
Prepare to discuss how you've successfully managed cross-functional teams in past roles. Highlighting your project management skills and ability to collaborate with various departments will be crucial for this position.
We think you need these skills to ace Martech Strategy and Implementation Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Marketing Technology, CRM, and Digital Marketing. Emphasise any hands-on work with Clienteling platforms or CMS systems, as well as your project management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for marketing technology and how it can enhance customer experiences. Mention specific projects you've led that align with the role's responsibilities, such as implementing new systems or optimising client engagement.
Showcase Your Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Highlight your ability to turn customer insights into actionable strategies, which is crucial for this position.
Demonstrate Compliance Knowledge: Mention your understanding of GDPR and data protection standards in your application. This shows that you are aware of the legal aspects of marketing technology, which is essential for the role.
How to prepare for a job interview at Nicholson Glover
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with specific marketing technology platforms, especially those mentioned in the job description like Salesforce Marketing Cloud and various CMS systems. Highlight any projects where you successfully implemented or optimised these tools.
✨Demonstrate Your Project Management Skills
Since this role involves managing end-to-end implementations, be ready to share examples of how you've led similar projects. Discuss your approach to stakeholder management and how you ensure cross-functional collaboration.
✨Understand Customer Journeys
Familiarise yourself with customer journey mapping and personalisation strategies. Be prepared to explain how you have used data insights to enhance customer experiences in previous roles, particularly in luxury retail or e-commerce.
✨Stay Informed on Industry Trends
Research current trends in marketing technology and be ready to discuss how they could impact the role. Showing that you are proactive about staying updated will demonstrate your passion for the field and your commitment to driving innovation.
