Customer Service Adviser (Permanent) (Full Time) - REN12606

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We are looking for well-organised individuals to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers.

Responsibilities for the role include working as part of a multi-functional Customer Service Team to deliver high-quality, customer-focused services across various channels, including telephone, face-to-face, and electronic methods.

Applicants must have experience in a customer service role involving interaction with the public and supporting a range of duties. Proficiency in software packages such as Microsoft Outlook and databases is essential. The ability to work independently and as part of a team, meet deadlines, and maintain quality standards is also required, along with strong organisational, customer care, and communication skills.

Desirable qualifications include an SVQ Level 2 in Business Administration or equivalent.

An assessment centre will be held at Renfrewshire House for shortlisted candidates.

If selected, you will be required to undertake a Disclosure Scotland check, with the level of check determined by the post\’s duties. For more information about Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.

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