Business Support Coordinator

Salary £26,453 – £28,976, dependent on experience.

Are you highly organised with a passion for providing exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Are you looking for a new opportunity in Lancashire with a growing company that values its people and offers real career development?

As the Business Support Coordinator, you’ll play a key role in the smooth running of our daily operations — scheduling jobs, communicating with engineers, liaising with customers, and ensuring our service delivery is seamless and professional. You’ll be the first point of contact for domestic and reactive booking enquiries, taking ownership of job scheduling, diary management, and system updates.

We work across the North West with a broad range of clients, including homeowners, landlords, and property management companies. This role is crucial in helping our team deliver fast, efficient, and customer-focused solutions — often to tight deadlines.

If you’re methodical, have admin experience, solution-focused, and enjoy keeping things running like clockwork, this is a fantastic opportunity to grow with a forward-thinking company that’s committed to development, team wellbeing, and sustainability.

• First Point of Contact – Answer calls and emails from customers and engineers, ensuring a professional and helpful approach.
• Job Scheduling & Coordination – Arrange and plan domestic and reactive jobs, ensuring an efficient workflow for our engineers and installers. Using Timekeeper to organise engineers’ diaries for annual boiler services and call-outs. Coordinating with the Service Manager in the domestic department to ensure seamless operations.
• Customer Communication – Provide updates, handle inquiries, and ensure a high level of service for domestic customers.
• Troubleshooting Support – Assist customers and engineers with basic issue resolution.
• Parts & Procurement – Price and order parts required for customer repairs.
• Documentation & Record Keeping – Prepare and maintain accurate records, including quotes, purchase orders, invoices, and reports using QuickBooks & SharePoint. Checking and saving job sheets. Filing and issuing gas safety certificates.
• Invoicing & Payments – Process invoices and payments within the agreed timeframe of job completion. Checking the Live Query sheet when possible, to ensure up-to-date information.
• Renewal Management – Schedule and send out renewals to existing customers.
• Compliance & Handover – Assist with sign-off and handover paperwork for clients and customers and updating the Tender tracker for all works.
• Office Administration – Support the wider Project team, manage office supplies, and carry out reasonable tasks requested by the Service Manager & General Manager.

Location & Hours: Burnley (Read) HQ 40 hours per week, Monday to Friday, 8:30 AM – 5:00 PM (30-minute unpaid lunch, 2 paid breaks)

Ideal Candidate:

• Proven experience in coordinating.
• Experience in Administration.
• Strong organisational skills – Ability to multitask, prioritise workload, and manage time effectively.
• Proactive approach – Able to anticipate tasks and work independently in a fast-paced environment.
• Excellent communication skills – Comfortable liaising with clients, customers, engineers, and stakeholders.
• IT proficiency – Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, Timekeeper, QuickBooks, ACT/CRM.
• Customer-focused mindset – A professional, friendly approach with outstanding customer service skills.
• Attention to detail – Ensuring accuracy in job scheduling, invoicing, and record-keeping.
• Basic knowledge or interest in HVAC, plumbing, or renewable energy is beneficial.
• Full UK Driving Licence.
• Reliable, professional, and a strong team player.

We offer fantastic incentives for you, such as:

• Further Training & Development
• Working towards Net Zero
• 28 days holiday with +1 day each 12 months after a successful probation period, for up to 5 years
• Other company benefits – MHFA, EAP and Team Days

Able to live and work in the UK. Hold a valid, Full UK drivers license.

Apply below or email your CV over to hello@vitalheating.co.uk or call us on 01282 77 33 38 for further details.