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- Tasks: Engage with players via live chat and email, solving queries and providing top-notch service.
- Company: Join Bally's Corporation, a global leader in casino entertainment with a vibrant team culture.
- Benefits: Enjoy hybrid working, annual bonuses, health insurance, and 25 days of leave plus bank holidays!
- Why this job: Be part of a fun, dynamic team where your personality shines and every day is different.
- Qualifications: Must be 18+, with excellent communication skills and a passion for customer service.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
The predicted salary is between 20000 - 30000 £ per year.
Location: Newcastle under Lyme (Hybrid working available - 2 days from home each week!)
Hours of work: 37.5 hours per week, between 7am-2am Monday-Sunday
Salary: £25,000, plus a 35% hourly uplift for unsociable hours!
Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts, paid volunteer days, a contributory pension plan and many more!
Our Customer Service Chat Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same!
As a Customer Service Chat Advisor, you’ll utilise your excellent communication skills with energy and enthusiasm to engage our players effectively through email and live chat. Outbound calls might sometimes be required to gain further information as and when required. You’ll be passionate about providing a high standard of customer service and possess a dynamic and proactive approach to problem solving. Above all else, we ask you to bring your personality to each call, as we promote authenticity and encourage our employees to have fun making fun!
Responsibilities:
- Acting as first point of contact for our players on our Global gaming websites.
- Communicating effectively and efficiently with our players via live chat and emails, with occasional outbound calls to players when required.
- Keeping on top of products & promotional offerings & tools.
- Taking ownership and follow escalations through to resolution.
- Managing all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborating with colleagues across all departments on projects and attend relevant meetings as required.
- Striving to resolve everything, first time, every time.
- Contributing to, and promote a positive working environment. Becoming a role model and inspiring others.
Requirements:
- To meet legal obligations, you must be 18 years of age or over
- Be passionate about providing excellent customer service
- Experience of handling Live Chat, email, and telephone queries
- Possess exceptional verbal and written communication skills
- Have the ability to problem solve and fact find to successfully provide a first-time resolution
- Able to think fast under pressure
What you’ll get:
- 35% hourly uplift for hours worked between 11.30pm-2am
- 25 days annual leave plus bank holiday allowance
- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
Customer Service Chat Advisor employer: Bally's
Contact Detail:
Bally's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Chat Advisor
✨Tip Number 1
Familiarise yourself with Bally's products and services. Understanding the gaming industry and the specific offerings of Bally's will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in a live chat setting. Since this role involves engaging with players through chat, consider using platforms that simulate customer service interactions to refine your ability to respond quickly and clearly.
✨Tip Number 3
Showcase your problem-solving abilities during any pre-interview assessments or discussions. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your capability to meet the demands of the role.
✨Tip Number 4
Emphasise your adaptability and teamwork skills. Bally's values a collaborative environment, so be ready to discuss how you've worked well in teams and adapted to changes in previous roles.
We think you need these skills to ace Customer Service Chat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly with live chat and email communication. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle diverse enquiries. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of a challenging customer interaction you handled effectively.
Highlight Problem-Solving Abilities: In your application, emphasise your problem-solving skills. Provide an example of a time when you had to think quickly under pressure to resolve a customer's issue, showcasing your proactive approach.
How to prepare for a job interview at Bally's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Communication Skills
Since the role involves engaging with players through live chat and email, practice articulating your thoughts clearly and concisely. You might even want to prepare a few mock responses to common customer queries to showcase your communication prowess.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of past experiences where you successfully resolved problems and be ready to discuss your thought process and the steps you took to achieve a resolution.
✨Embrace the Company Culture
Familiarise yourself with Bally's core values and DNA. During the interview, align your answers with their emphasis on teamwork, adaptability, and continuous learning. Showing that you understand and appreciate their culture can set you apart from other candidates.
