Customer Service Apprenticeship programme Dunfermline, Livingston

Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.

A career at Sky is where better begins

Application Journey

1. Application: Complete our short application form with your contact details, education, and relevant work experience. We will also ask questions about your eligibility, as the programme is funded by the Apprenticeship Levy.
2. Situational judgement: After submitting your application, you’ll be invited to answer situational judgement questions related to the Customer Sales role, helping you learn more about the role.
3. Telephone interview: Successful candidates will be invited to a strength-based telephone interview, where using the STAR method is recommended.
4. Virtual assessment: The final stage involves a virtual assessment day with tasks such as group discussions, individual interviews, and exercises.
5. We’ll be in touch: After the assessment, we will inform you of the next steps. Good luck!

Application Tips

We want to support you to succeed. Here are top tips from our early talent team to help you prepare:

• Listen to Ewan\’s tips for answering situational judgement questions.
• Hear Lauren\’s advice for your telephone interview.
• Get Ewan\’s insights on excelling at the Assessment Centre.

Hear from a Customer Service apprentice

Sheldon Vickers

Since starting at Sky, I’ve become better at teamwork and collaboration. My teamwork skills have developed over the last year as I’ve been taking on more responsibilities and managing customer cases. My communication skills have also improved, especially when speaking with customers.

Need help?

Visit our FAQ page for answers to common questions.

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