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- Tasks: Lead a team to ensure smooth development and production operations.
- Company: Join a dynamic company focused on innovative support solutions.
- Benefits: Enjoy hybrid working options and a collaborative work culture.
- Why this job: Advance your career while making a real impact in tech support.
- Qualifications: Experience in development support and strong problem-solving skills required.
- Other info: Opportunity for coaching and personal development within the team.
The predicted salary is between 48000 - 72000 £ per year.
Who we are looking for
A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running as smoothly as possible. You will be a highly motivated and skilled professional who is eager to advance in their career. You will excel in fostering teamwork and thrive in a fast-paced environment. This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
- Proven experience in a development or technical support role.
- Strong problem solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Experience liaising with infrastructure and operational teams.
- Commercial experience with people management.
Main Responsibilities
- Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
- Monitoring server health, alarm statuses and system capacity.
- Performing trend analysis for system performance.
- Completing daily, weekly and monthly server and infrastructure checks.
- Working with other teams, maintaining playbooks and standard operating procedures.
- Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems.
- Resolving P1 and P2 critical incidents.
- Supporting release management, including building and deploying application releases.
- Communicating change control activities, as well as conducting post-live system checks.
- Coaching and developing team members to ensure progression plans are agreed upon and completed.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Support Team Lead, Martech & PAM
✨Tip Number 1
Familiarise yourself with the latest trends in development support and technical operations. Understanding current technologies and methodologies will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the field, especially those who are already working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved critical incidents or improved team performance in past roles. Being able to articulate your problem-solving skills and leadership experience will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to foster teamwork by highlighting any collaborative projects you've led or participated in. Emphasising your interpersonal skills and how you’ve coached team members can resonate well with the hiring team.
We think you need these skills to ace Development Support Team Lead, Martech & PAM
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Development Support Team Lead position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in development or technical support roles. Be specific about your problem-solving skills and any experience you have in managing teams or liaising with infrastructure teams.
Showcase Communication Skills: Since excellent communication and interpersonal abilities are crucial for this role, provide examples in your application that demonstrate how you've effectively communicated with team members or stakeholders in past positions.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention your eagerness to foster teamwork and thrive in a fast-paced environment, as these traits are essential for success in this position.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
Make sure to highlight your experience in development or technical support roles. Be prepared to discuss specific incidents you've resolved and the tools you used, as this will demonstrate your problem-solving skills and technical knowledge.
✨Emphasise Team Leadership Skills
Since this role involves leading a team, share examples of how you've successfully managed and developed team members in the past. Discuss your approach to fostering teamwork and how you handle conflicts or challenges within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle critical incidents and operational challenges. Prepare scenarios where you had to make quick decisions under pressure, and explain your thought process and the outcomes.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. This will help you convey your ideas effectively to both technical and non-technical stakeholders.
