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For Companies At a Glance
- Tasks: Provide face-to-face tech support for clients in the entertainment sector.
- Company: Join a rapidly growing Managed Service Provider specializing in Cloud and Security solutions.
- Benefits: Gain hands-on experience with cutting-edge technology and work in a dynamic environment.
- Why this job: Perfect for tech enthusiasts looking to make an impact in a fun industry!
- Qualifications: Basic knowledge of Microsoft software and customer service skills required.
- Other info: Opportunity to work with big-name clients and enhance your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
Onsite Support Engineer (1st/2nd Line Support) Location: We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.
As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be supporting the service desk with face to face technical support across 1st/2nd line. Support will cover Print, Mobile, Device, Joiners/Leavers and Software (Microsoft). Additionally this will include AV/Conference room support.
1st/2nd line technical support
~ Supported Microsoft software, Office365
~ Service Now
~ AV/Cabling/Conference room support
I.T Support Engineer employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft software and Office365. Having hands-on experience or certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Since this role involves face-to-face support, practice your communication skills. Being able to explain technical issues in a clear and friendly manner will help you stand out as a candidate who can effectively assist clients.
✨Tip Number 3
Research the company and its clients in the entertainment sector. Understanding their specific needs and challenges can give you an edge in the interview, showing that you're genuinely interested in the role and the industry.
✨Tip Number 4
Prepare for potential scenario-based questions related to 1st/2nd line support. Think of examples from your past experiences where you successfully resolved technical issues, especially in high-pressure situations.
We think you need these skills to ace I.T Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support, especially with Microsoft software and Office365. Include any specific projects or roles that demonstrate your technical skills in AV and conference room support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with service desk environments and how you can contribute to supporting clients in the entertainment sector.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as familiarity with Service Now, print and mobile device support, and any relevant certifications. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TRIA
✨Know Your Technical Stuff
Make sure you're well-versed in 1st and 2nd line support, especially with Microsoft software and Office365. Brush up on common issues and solutions related to print, mobile devices, and software troubleshooting.
✨Showcase Your Communication Skills
Since you'll be providing face-to-face support, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Familiarize Yourself with Service Now
Get a good understanding of how Service Now works, as it will likely be a key tool in your role. If possible, try to find resources or tutorials online to familiarize yourself with its features and functionalities.
✨Prepare for AV/Conference Room Scenarios
Since the role includes AV and conference room support, think about common issues that arise in these settings. Be ready to discuss how you would troubleshoot problems with AV equipment or conference setups.
