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For Companies At a Glance
- Tasks: Provide 1st/2nd line technical support for clients in the entertainment sector.
- Company: Join a rapidly growing Managed Service Provider specializing in Cloud, Network, and Security solutions.
- Benefits: Enjoy remote work flexibility and the chance to work with big-name clients.
- Why this job: Be part of a dynamic team while gaining hands-on experience in tech support.
- Qualifications: Basic knowledge of Microsoft software and AV systems is a plus.
- Other info: Opportunity to grow your skills in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Onsite Support Engineer (1st/2nd Line Support) Location: We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.
As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be supporting the service desk with face to face technical support across 1st/2nd line. Support will cover Print, Mobile, Device, Joiners/Leavers and Software (Microsoft). Additionally this will include AV/Conference room support.
1st/2nd line technical support
~ Supported Microsoft software, Office365
~ Service Now
~ AV/Cabling/Conference room support
Support Engineer (Remote Working) employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote Working)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft software and Office365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves face-to-face support, practice your communication skills. Being able to explain technical issues in a clear and friendly manner is crucial for success in a support engineer position.
✨Tip Number 3
Get comfortable with Service Now or similar service desk tools. If you have experience using these platforms, be sure to highlight it during your discussions with us.
✨Tip Number 4
Research the entertainment sector and understand the common technical challenges faced by companies in this field. This knowledge will help you demonstrate your interest and readiness to tackle the specific needs of our clients.
We think you need these skills to ace Support Engineer (Remote Working)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Understand the specific skills required, such as experience with Microsoft software, Office365, and AV/Conference room support.
Tailor Your CV: Customize your CV to highlight relevant experience in 1st/2nd line support, particularly in areas like print, mobile devices, and software troubleshooting. Mention any experience with Service Now or similar ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Include examples of how you've successfully resolved technical issues in previous roles, especially in a service desk environment.
Highlight Soft Skills: In your application, emphasize your communication skills and ability to work under pressure. These are crucial for a role that involves face-to-face technical support in a fast-paced environment.
How to prepare for a job interview at TRIA
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of 1st and 2nd line support, especially with Microsoft software and Office365. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Familiarize Yourself with AV and Conference Room Support
Since the role involves AV and conference room support, it’s a good idea to understand common issues that arise in these areas. Think about any relevant experiences you have and be ready to share them.
✨Demonstrate Your Customer Service Skills
As a Support Engineer, you'll be interacting with clients in the entertainment sector. Highlight your experience in providing excellent customer service and how you handle difficult situations or technical challenges.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Practice articulating your thought process when solving technical problems, especially those related to print, mobile devices, and onboarding/offboarding processes.
