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- Tasks: Provide face-to-face technical support for 1st/2nd line issues in the entertainment sector.
- Company: Join a rapidly growing Managed Service Provider specializing in Cloud, Network, and Security solutions.
- Benefits: Competitive rate of £270/day with potential for extension after 3 months.
- Why this job: Gain hands-on experience in a dynamic environment while supporting major clients in entertainment.
- Qualifications: Experience in 1st/2nd line support and familiarity with Microsoft software and AV systems required.
- Other info: This role is onsite in Leicester, offering a chance to work closely with a vibrant team.
The predicted salary is between 45000 - 63000 £ per year.
Onsite Support Engineer (1st/2nd Line Support)
Location: Leicester
Rate: Circa £270/day Inside IR35
Location: Leicester – 5days onsite
Length: Initially 3 months
We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations.
As the Technical Analyst you will be supporting the end client who are in the entertainment sector. You will be supporting the service desk with face to face technical support across 1st/2nd line. Support will cover Print, Mobile, Device, Joiners/Leavers and Software (Microsoft). Additionally this will include AV/Conference room support.
Experience required:
- 1st/2nd line technical support
- Supported Microsoft software, Office365
- Service Now
- AV/Cabling/Conference room support
If this is of interest, please apply with a copy of your CV .
Support Engineer employer: TRIA
Contact Detail:
TRIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and Service Now. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves face-to-face support, practice your communication skills. Being able to explain technical issues in a clear and friendly manner will be crucial when dealing with clients in the entertainment sector.
✨Tip Number 3
Highlight any previous experience you have with AV and conference room support. If you've worked on similar setups before, make sure to mention specific scenarios where you successfully resolved issues.
✨Tip Number 4
Network with professionals in the Managed Service Provider industry. Attend local tech meetups or online forums to connect with others who might provide insights or referrals for this position.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line technical support, especially with Microsoft software and Office365. Include specific examples of your work in AV/conference room support to stand out.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for technology and your ability to provide excellent face-to-face support. Mention your familiarity with Service Now and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly list your skills related to print, mobile devices, and software support. Make sure to mention any experience you have with cabling and AV systems, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for a Support Engineer.
How to prepare for a job interview at TRIA
✨Know Your Technical Stuff
Make sure you brush up on your 1st and 2nd line support skills, especially with Microsoft software like Office365. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Familiarize Yourself with AV Support
Since the role involves AV and conference room support, it’s a good idea to understand common issues that arise in these areas. Prepare examples of how you've resolved similar problems before.
✨Service Now Knowledge
If you have experience with Service Now, be prepared to talk about how you've used it in previous roles. If not, do some research on its functionalities and how it can streamline support processes.
✨Show Your Customer Service Skills
As this position involves face-to-face support, highlight your communication skills and ability to handle customer queries effectively. Think of examples where you provided excellent service under pressure.
