Full Time Caseworker

Job Title: Full Time CASEWORKER (35 hrs wk.)

(To support Core Caseworker Services)

Responsible to: Chief Officer & Senior Tech Officer

Salary: £27,375 (per annum) rising to (£30,240.25) once probationary period is finished.

JOB PURPOSE

To provide a comprehensive and holistic service to older people and people with disabilities, offering advice, assistance and support regarding improvements, repairs and adaptations to their properties, benefit advice, information about the availability of funding, grants and loans, and a signposting and referral service to facilities and services available locally.

SPECIFIC DUTIES

Service Delivery and Workload Management

• To visit elderly clients in their homes and carry out a Healthy Home Assessment to identify their housing and social care needs to enable them to continue living safely and independently for as long as possible.
• To work closely with statutory and non-statutory partners, signposting to other agencies to help support a client’s independence and maintain them in their own home where appropriate.
• To carry out benefit checks and advise individual clients/carers of the financial assistance available via welfare benefits, loans, home improvement grants, home energy efficiency grants and charitable sources etc. to help them obtain the help to which they are entitled and to assist them with submitting all relevant applications as outlined.
• To maintain regular contact with clients at each stage of their involvement with the Agency and be able to demonstrate through effective case file management that adequate advice and practical assistance has been provided throughout the progress of the case.
• Working with partner organisations to improve home safety, fire safety, as part of the clients overall care plan.
• To support the implementation of frailty programme objectives by providing practical minor adaptations i.e. rails, ramps etc.

Liaison with Internal and External Organisations

• To liaise with the Agency manager, Technical Officers, Office Manager and Administrators as appropriate.
• To liaise with Health, Social Care and Voluntary Sector Agencies to promote Care & Repair to increase staff knowledge of role and function of the agency.

Administration

• To maintain accurate client records and ensure that information is input onto the computer and Case Management System at each stage of the progress of individual cases.
• To ensure that all case files are administered in accordance with the Agency’s Case Management Procedures.

Performance and monitoring

• To contribute to the achievement of the Agency’s objectives in providing a client-centred holistic service by participating in working groups, projects teams organised through the Agency and/or its external partners.

ORGANISATIONAL RESPONSIBILITIES

• Understands and demonstrates the principles of confidentiality.
• To work within the policies and procedures of the Agency including recognising the duty to protect vulnerable adults.
• Understands and demonstrates commitment to the Agency’s Equal opportunities policies.
• Demonstrate commitment to on-going personal development
• The duties & responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties or level of responsibilities entailed. The post-holder is therefore expected to undertake such other duties as may be requested provided the general character of the duties or level of responsibility does not change.

Closing date: Friday 4th July 2025