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For Companies At a Glance
- Tasks: Support customers with IT issues, installations, and configurations both remotely and on-site.
- Company: Join Zenzero, a dynamic company focused on innovative IT solutions and customer satisfaction.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values your input and offers hands-on experience in IT.
- Qualifications: Knowledge of Microsoft 365, ITIL practices, and experience with ITSM tools required.
- Other info: Work from our office when not on-site, ensuring a balanced work environment.
The predicted salary is between 36000 - 60000 £ per year.
Field Services Engineer
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring Field Services achieve SLAs
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
IT Engineer - remote employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - remote
✨Tip Number 1
Familiarize yourself with Microsoft 365, Azure, Intune und Autopilot. Zeige in deinem Gespräch, dass du nicht nur die Grundlagen verstehst, sondern auch praktische Erfahrungen mit diesen Technologien hast.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit ITSM-Tools wie ConnectWise Manage oder ServiceNow zu sprechen. Konkrete Beispiele aus deiner bisherigen Arbeit können dir helfen, deine Fähigkeiten zu demonstrieren.
✨Tip Number 3
Da du oft vor Ort bei Kunden arbeiten wirst, ist es wichtig, deine Kommunikationsfähigkeiten zu betonen. Übe, wie du technische Informationen klar und verständlich an Endbenutzer weitergeben kannst.
✨Tip Number 4
Informiere dich über die KPIs und SLAs, die in der Branche üblich sind. Zeige, dass du ein Verständnis dafür hast, wie wichtig es ist, diese Ziele zu erreichen und wie du dazu beitragen kannst.
We think you need these skills to ace IT Engineer - remote
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Engineer in a Field Services team. Highlight your experience with customer support, incident management, and working with SLAs in your application.
Tailor Your CV: Customize your CV to reflect your knowledge of Microsoft 365, Azure, Intune, and Autopilot. Include specific examples of how you've used these technologies in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and your ability to work in ITIL aligned environments. Mention any experience you have with ITSM tools like ConnectWise Manage or ServiceNow.
Highlight Customer Interaction Experience: Since the role involves visiting customer sites and providing end-user support, emphasize any past experiences where you successfully interacted with customers and resolved their issues.
How to prepare for a job interview at Zenzero
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Field Services Engineer. Familiarize yourself with the specific tasks mentioned in the job description, such as providing end-user support and working with SLAs.
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Microsoft 365, Azure, Intune, and Autopilot. Highlight any relevant experience you have with ITSM tools like ConnectWise Manage or ServiceNow, as this will demonstrate your technical proficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've successfully resolved incidents or fulfilled service requests, especially in an ITIL-aligned environment.
✨Demonstrate Customer Service Skills
Since the role involves visiting customer sites and providing support, emphasize your ability to communicate effectively with clients. Share experiences where you provided excellent customer service or handled difficult situations professionally.
