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For Companies At a Glance
- Tasks: Support customers with IT issues, installations, and configurations both remotely and on-site.
- Company: Join Zenzero, a dynamic company focused on delivering top-notch IT services.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a collaborative team making a real impact in the tech world.
- Qualifications: Knowledge of Microsoft 365 and experience with ITSM tools required.
- Other info: Work in a fast-paced environment with defined SLAs and KPIs.
The predicted salary is between 30000 - 42000 £ per year.
Field Services Engineer
As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.
Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring Field Services achieve SLAs
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Remote IT Engineer/Helpdesk Engineer employer: Zenzero
Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Engineer/Helpdesk Engineer
✨Tip Number 1
Familiarize yourself with Microsoft 365, Azure, Intune und Autopilot. Zeige in deinem Gespräch, dass du nicht nur die Grundlagen verstehst, sondern auch praktische Erfahrungen mit diesen Technologien hast.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit ITSM-Tools wie ConnectWise Manage oder ServiceNow zu sprechen. Konkrete Beispiele aus deiner bisherigen Arbeit können dir helfen, deine Fähigkeiten zu demonstrieren.
✨Tip Number 3
Da du oft vor Ort bei Kunden arbeiten wirst, ist es wichtig, deine Kommunikationsfähigkeiten zu betonen. Übe, wie du technische Informationen klar und verständlich an Endbenutzer weitergeben kannst.
✨Tip Number 4
Informiere dich über die KPIs und SLAs, die in der Branche üblich sind. Zeige, dass du ein Verständnis dafür hast, wie wichtig diese für den Erfolg des Field Services Teams sind.
We think you need these skills to ace Remote IT Engineer/Helpdesk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Remote IT Engineer/Helpdesk Engineer position. Understand the key responsibilities, required skills, and the technologies mentioned, such as Microsoft 365, Azure, and ITIL practices.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your knowledge of IT systems, experience with ITSM tools, and any previous roles in field services or technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to meet SLAs and KPIs. Mention specific examples from your past work that demonstrate your problem-solving skills and technical expertise.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT roles.
How to prepare for a job interview at Zenzero
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Microsoft 365, Azure, Intune, and Autopilot. Highlight specific projects or tasks where you utilized these technologies, as this will demonstrate your technical understanding and relevance to the role.
✨Understand SLAs and KPIs
Familiarize yourself with the concepts of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be ready to explain how you've met these in previous roles, as this shows your ability to work within defined parameters and deliver results.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled incidents or service requests that required on-site support. Discuss your approach to troubleshooting and resolving issues, as this is crucial for a Field Services Engineer.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, typical challenges faced in the field, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
