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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware, software, and network issues.
- Company: Join AmpsTek Services Limited, a dynamic IT solutions provider in the UK/EU.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be part of a team that values innovation and problem-solving while making a real impact.
- Qualifications: 5+ years of IT support experience with strong troubleshooting skills in various systems.
- Other info: Ideal for tech enthusiasts looking to advance their careers in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
Required Skills:
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN).
- Network cabling & setup.
- Good knowledge of Intune & Autopilot imaging process.
- Knowledge on System Center Configuration Manager (SCCM) client side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft O365 and troubleshooting, MFA.
- Knowledge on antivirus tool like Crowdstrike.
- Knowledge in Bitlocker functionality.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
- Excellent analytical and problem-solving skills.
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Intune, Autopilot, and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10/11 and network connectivity issues. Be prepared to discuss real-life scenarios where you've successfully diagnosed and resolved technical problems.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to demonstrate your analytical and problem-solving skills during the interview. Consider bringing examples of past challenges you've faced and how you overcame them, particularly in IT support contexts.
We think you need these skills to ace Deskside Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on diagnosing and troubleshooting hardware and software issues. Include specific examples of your work with Intune, SCCM, and network troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Deskside Support role. Mention your 5+ years of experience and how your skills align with the job requirements, such as your knowledge of Windows patching and Microsoft O365 troubleshooting.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Highlight situations where you successfully resolved complex IT issues, especially those involving network connectivity or system installations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all technical terms are used correctly. A polished application reflects your attention to detail.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting hardware, software, and network issues. Highlight specific examples where you've successfully resolved problems, especially with tools like Intune, SCCM, and Crowdstrike.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or technical problems. Use these opportunities to showcase your analytical skills and how you approach troubleshooting. Think aloud to demonstrate your thought process.
✨Familiarise Yourself with ITSM Processes
Understanding IT Service Management (ITSM) processes and Service Level Agreements (SLAs) is crucial. Be ready to discuss how you've adhered to these in previous roles and how they impact your work as an IT support engineer.
✨Communicate Clearly and Effectively
Since excellent verbal and written communication skills are essential for this role, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical stakeholders.
