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- Tasks: Lead key account managers and enhance customer relationships with global OEM clients.
- Company: Join Napier Turbocharger, a Wabtec Company, known for innovative industrial turbocharger solutions.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic, supportive environment.
- Why this job: Make a real impact by improving customer satisfaction and driving business growth.
- Qualifications: Bachelor's degree in Business, Engineering, or related field; experience in account management preferred.
- Other info: We value people first; apply even if you don't meet all criteria!
The predicted salary is between 43200 - 72000 £ per year.
Who will you be working with? Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Head of Sales to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.
How will you make a difference? We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe. The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.
What will your typical day look like?
- Develop and maintain strong relationships with OEM clients.
- Understand and address the specific needs and concerns of customers.
- Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
- Collaborate with internal teams to improve the overall customer experience.
- Analyse customer feedback and implement strategies to enhance customer satisfaction.
- Monitor customer satisfaction metrics and report on key performance indicators.
- Develop and execute customer service policies and procedures tailored to clients.
- Coordinate with the sales team to identify opportunities for new business with existing clients.
- Prepare and present reports on customer service performance to senior management.
What do we want to know about you?
- Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field.
- Proven experience in customer relations or account management, preferably within the OEM sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Ability to lead and motivate a team.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible. Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (Lincoln)
✨Tip Number 1
Familiarise yourself with the Power Generation, Marine, and Rail Traction industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the OEM sector. Attend industry events or join relevant online forums to connect with key players. Building relationships can provide valuable insights and potentially lead to referrals for the Senior Key Account Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and guide a team will resonate well with the hiring managers looking for someone to lead key account managers.
✨Tip Number 4
Prepare to discuss customer satisfaction metrics and how you've used them to improve client relationships in past roles. Being able to present concrete examples of your impact on customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Senior Key Account Manager (Lincoln)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and account management, especially within the OEM sector. Use specific examples that demonstrate your ability to enhance customer relationships and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your leadership skills and experience managing key account managers, as well as your problem-solving abilities and proficiency in CRM software.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Mention any experience you have with analysing customer feedback and implementing strategies to improve customer satisfaction.
Show Enthusiasm for the Role: Convey your passion for the position and the industry in your application. Explain why you want to work with Napier Turbocharger and how you can contribute to their mission of being the supplier of choice for engine platforms.
How to prepare for a job interview at Placed
✨Research the Company
Before your interview, take some time to learn about Napier Turbocharger and its parent company, Wabtec. Understand their products, services, and the industries they serve. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Customer Relationship Skills
As a Senior Key Account Manager, your ability to manage and enhance customer relationships is crucial. Prepare examples from your past experiences where you've successfully resolved client issues or improved customer satisfaction. Highlight your communication skills and how you've built rapport with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you've had to analyse customer feedback or implement strategies to improve service. Be ready to discuss the outcomes of your actions.
✨Demonstrate Leadership Qualities
Since the role involves leading a team of key account managers, be prepared to discuss your leadership style. Share examples of how you've motivated teams, managed conflicts, or driven performance. This will show that you can lead effectively in a fast-paced environment.
