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- Tasks: Manage customer enquiries and key accounts, ensuring excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English; customer service experience preferred.
- Other info: Occasional travel for on-site customer visits across Europe.
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
Key Responsibilities:- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Review contracts and process customer orders accurately.
- Generate and follow up on quotations and ensure timely order acknowledgments.
- Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Occasionally attend on-site customer visits (UK, Europe, or international).
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Strong communication and problem-solving skills.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Ability to prioritize, multitask, and work collaboratively across teams.
- Passionate about delivering great service and continuously improving.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German Speaking)
✨Tip Number 1
Brush up on your German and English communication skills, as fluency in both languages is crucial for this role. Practising common customer service scenarios in both languages can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with CRM systems, especially Salesforce, as this will be a key part of your daily tasks. Consider taking a quick online course or tutorial to get comfortable with its features and functionalities.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer enquiries effectively. Think about specific situations where you turned a complaint into a positive outcome.
✨Tip Number 4
Research StudySmarter and our products thoroughly. Understanding our offerings and how they benefit customers will allow you to provide better support and demonstrate your enthusiasm for the role during the interview.
We think you need these skills to ace Customer Service Representative (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and showcases your fluency in German and English. Use specific examples that demonstrate your problem-solving skills and ability to manage customer enquiries.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your proactive approach. Mention how your skills align with the key responsibilities of the role, such as managing key accounts and providing technical support.
Showcase Technical Skills: If you have experience with CRM systems like Salesforce or SAP, be sure to mention this in your application. Highlight any technical advice you've provided in previous roles to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Language Skills
Since the role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to share specific examples from your previous roles that showcase your customer service skills. Discuss how you handled difficult situations, resolved complaints, or built strong relationships with clients to illustrate your proactive approach.
✨Familiarise Yourself with the Company’s Products
Research the company’s products and services before the interview. Understanding what they offer will help you provide informed answers and show your enthusiasm for the role. Be ready to discuss how you can support customers with technical advice based on your knowledge.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples where you successfully managed customer enquiries or resolved issues, and be ready to explain your thought process and the outcomes of your actions.
