Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the customisation of our CRM system to enhance sales performance.
- Company: Join Pivotal Partners, a top recruitment firm shaping the future of software companies.
- Benefits: Enjoy competitive salary, professional growth, and collaboration with tech innovators.
- Why this job: Be a key player in driving success and efficiency in a dynamic environment.
- Qualifications: Experience with CRM platforms like Bullhorn or Salesforce is essential.
- Other info: Ideal for those who thrive in fast-paced, ambitious settings.
The predicted salary is between 36000 - 60000 £ per year.
Pivotal Partners is a leading recruitment company specialising in building the most disruptive software companies globally. With an ambitious and collaborative team, we pride ourselves on delivering best-in-class hiring experiences. As we scale, we’re looking for a commercially savvy, hands-on CRM Analyst to join us and help strengthen our operations backbone.
Join the journey at Pivotal Partners, where greatness begins with humble origins. We’re not just recruiters; we’re architects of success, striving for excellence in everything we do, feel the magnetic pull of extraordinary financial rewards, the chance to collaborate with tech's finest, and unparalleled professional growth. Pivotal Partners is dedicated to empowering innovative founders and forward-thinking C-level executives in the early stages of their ventures. Our primary focus is collaborating with software founders and early-stage leadership teams. We specialise in consulting and constructing high-performing Go-To-Market (GTM), Technical and customer success functions for emerging disruptors in the technology industry.
As our CRM Analyst, you’ll lead the complete customisation and overhaul of our CRM/database system. This role is critical to our growth — you’ll build a system that not only reflects how we operate but actively drives better performance across the sales team. You'll also be a champion for CRM adoption, ensuring consistent usage, clean data, and powerful insights that shape our strategy.
Key Responsibilities:
- Audit and revamp our existing CRM system (Bullhorn) to align with business workflows and sales processes
- Create custom pipelines, fields, automations, and reporting dashboards
- Partner with leadership to establish CRM best practices and data hygiene standards
- Monitor and drive consistent usage across the sales team, ensuring accountability
- Surface key trends and performance insights from CRM data to inform strategy
- Provide ongoing training, support, and system improvements based on user feedback
- Act as the internal owner of our CRM — always looking for ways to improve efficiency, visibility, and value.
What We’re Looking For:
- Strong experience working with and customising CRM platforms (e.g., Bullhorn or Salesforce etc.)
- A process-driven mindset with an eye for data structure, automation, and optimisation
- Ability to influence and drive behaviour change across sales or revenue teams
- Comfort operating independently in a fast-paced, ambitious environment
- Strong analytical skills and experience turning data into action
- Bonus: Experience in a sales-led or recruitment environment
Comp: Competitive London salary.
Contact Detail:
Pivotal Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Analyst
✨Tip Number 1
Familiarise yourself with Bullhorn CRM if you haven't already. Understanding its features and functionalities will not only help you during the interview but also demonstrate your proactive approach to mastering the tools they use.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific instances where your insights led to improved performance or efficiency.
✨Tip Number 3
Research Pivotal Partners and their approach to recruitment and technology. Understanding their mission and values will allow you to align your answers with their goals, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience in driving behaviour change within teams. Think of strategies you've implemented in the past that encouraged consistent usage of systems or processes, as this is crucial for the role.
We think you need these skills to ace CRM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM platforms, especially Bullhorn or similar systems. Emphasise any relevant achievements that demonstrate your ability to customise and optimise CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully implemented CRM solutions in the past and how you can contribute to Pivotal Partners' growth.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples in your application that illustrate how you've turned data into actionable insights. This could be through previous projects or experiences where your analysis led to improved performance.
Highlight Collaboration Experience: Pivotal Partners values teamwork, so be sure to mention any experience you have working collaboratively with sales teams or leadership. Describe how you’ve influenced behaviour change or driven CRM adoption in previous roles.
How to prepare for a job interview at Pivotal Partners
✨Show Your CRM Expertise
Make sure to highlight your experience with CRM platforms, especially Bullhorn. Be prepared to discuss specific customisations you've implemented in the past and how they improved sales processes.
✨Demonstrate Analytical Skills
Prepare examples of how you've turned data into actionable insights. Discuss any dashboards or reports you've created that helped inform strategy and decision-making.
✨Emphasise Collaboration
Since the role involves partnering with leadership and the sales team, be ready to share experiences where you've successfully influenced behaviour change or driven adoption of new processes.
✨Ask Insightful Questions
Show your interest in the company by asking questions about their current CRM challenges or goals. This demonstrates your proactive mindset and eagerness to contribute to their success.
