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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their orders are perfect and on time.
- Company: Join a leading FTSE 100 company known for its commitment to excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £16.50 per hour.
- Why this job: Gain valuable experience in customer service while working in a dynamic team environment.
- Qualifications: Strong communication skills and a positive attitude are essential; no prior experience required.
- Other info: This role offers opportunities for growth and continuous improvement in a fast-paced setting.
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive 'can do' attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Belfast)
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise can help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in a hybrid environment. Being able to articulate how you would tackle these challenges can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous improvement. Be ready to share ideas on how you could enhance customer service processes, as this demonstrates your proactive mindset and commitment to excellence.
We think you need these skills to ace Customer Service Executive (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and relationship-building, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've maximised customer satisfaction or resolved issues in previous roles.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, a positive attitude, and teamwork. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Placed
✨Research the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Customer Service Executive.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your interpersonal skills during the interview by engaging in active listening and responding thoughtfully to questions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved service levels.
✨Emphasise Teamwork
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others to enhance customer satisfaction or streamline processes, as this role requires strong relationships with various internal teams.
