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- Tasks: Join our tech team as a Support Engineer, resolving client queries and ensuring smooth service operations.
- Company: B4B Payments is a leading fintech company revolutionising payment solutions globally.
- Benefits: Enjoy 25 days annual leave, wellness days, discounts, and a supportive work environment.
- Why this job: Be part of an innovative team that values collaboration, quality, and continuous improvement.
- Qualifications: Mid-level software engineer with strong Rails knowledge and experience in production support roles.
- Other info: Hybrid role based in London; travel required.
The predicted salary is between 30000 - 42000 £ per year.
About us
B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship.
With over 18 years of expertise in payments, B4B Payments is headquartered in the UK. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member.
B4B Payments’ US division (B4B Payments USA, Inc.) is based in Boston, MA, and specialises in enabling companies to reduce costs and increase efficiency in managing corporate expenditure and global payouts.
B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally.
About the role
We're looking for a UK-based Support Engineer to join our friendly, well-organised technical team here at B4B Payments; a globally recognised and trusted provider of card issuing and embedded payment services. You'll be reporting to the Technical Operations Manager and working closely with the CTO and all of the development teams, along with the business, to deliver continuity of service and resolve queries from our clients and partners.
Responsibilities
- Ensure the smooth operation of our services by triaging and resolving application issues as they arise
- Identify and resolve performance and availability issues with reporting, batch processes and APIs — both internal and from external suppliers
- Perform daily checks to confirm successful processing of overnight jobs, and implement monitoring solutions to proactively detect and alert on failures
- Propose and implement enhancements to improve the operational reliability and efficiency of our services
- Contribute ideas to improve how we build software, and actively participate in retrospectives
- Work with our suppliers when issues arise and see through to resolution
Requirement
Essential (Need to have)
- A mid-level software engineer
- Strong knowledge of the Rails tech stack, with a particular focus on the back end
- Experience working in a support role within production systems
- Commitment to software quality, test coverage, and operational reliability
- Ability to handle complex data sets and transactions in a financial services context
- Strong experience working with databases and optimising SQL queries
Desirable (Nice to have)
- Experience in fintech, payments, banking, or working with payments and cards
- Experience of working in a regulated and/or PCI/SOC2 compliant company with high availability and demanding security requirements
What we offer
- 25 days annual leave
- Annual wellness day off
- Access to one-to-one confidential counselling sessions through our Employee Assistance Programme
- Access to retail & other discounts
- Vitality health care plan
- Access to ‘Nous Finance - a smart way to save money’
- Learning & development support
- Ride-to-work scheme
- Employee assistance programme
- Regular socials and relaxed working environment
Make a difference: We’re always on the look out for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works.
Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day.
Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers.
Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society.
Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key.
NOTE: We kindly request that you contact us by submitting your CV, indicating your current location, and confirming your eligibility to work in the United Kingdom. We assure you that our team will promptly respond to your inquiry. Please note that we are not considering inquiries or applications from Agencies. Additionally, we regret to inform you that we are unable to provide visa sponsorships at this time.
Support Engineer employer: B4B Payments - A Banking Circle Group Company
Contact Detail:
B4B Payments - A Banking Circle Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the Rails tech stack, especially the back end, as this is crucial for the Support Engineer role. Consider building a small project or contributing to an open-source one to showcase your skills and understanding of the technology.
✨Tip Number 2
Gain a solid understanding of financial services and the specific challenges faced in this sector. Being knowledgeable about compliance and security requirements, such as PCI/SOC2, will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the fintech space, particularly those who work with payments and card issuing. Attend industry events or join relevant online communities to make connections that could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to discuss your experience in handling complex data sets and optimising SQL queries during the interview. Be ready to provide examples of how you've improved operational reliability in previous roles, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in software engineering and support roles. Emphasise your knowledge of the Rails tech stack and any experience with financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description and how your skills align with them.
Showcase Problem-Solving Skills: In your application, provide examples of how you've triaged and resolved application issues in previous roles. Highlight your ability to handle complex data sets and optimise SQL queries.
Highlight Team Collaboration: B4B Payments values teamwork, so mention any experiences where you successfully collaborated with teams or contributed to retrospectives. This will demonstrate your fit within their culture.
How to prepare for a job interview at B4B Payments - A Banking Circle Group Company
✨Know Your Tech Stack
Make sure you have a solid understanding of the Rails tech stack, especially the back end. Be prepared to discuss your experience with it and how you've used it in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves triaging and resolving application issues, be ready to share examples of how you've tackled complex problems in production systems. Highlight your approach to identifying and resolving performance issues.
✨Showcase Your Experience with Databases
Given the importance of optimising SQL queries, come prepared to discuss your experience with databases. You might even want to bring examples of how you've improved database performance in past projects.
✨Emphasise Team Collaboration
B4B Payments values teamwork, so be sure to highlight your ability to work collaboratively. Share experiences where you've contributed to team retrospectives or worked closely with suppliers to resolve issues.
