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- Tasks: Manage client relationships and drive product adoption for a fast-growing climate tech SaaS.
- Company: Join a renowned start-up focused on 'Tech for Good', backed by top UK university research.
- Benefits: Enjoy hybrid work, share options, and great progression opportunities in a dynamic environment.
- Why this job: Be part of a mission-driven team making a global impact while developing your career.
- Qualifications: 1+ years in Customer Success within a SaaS start-up; experience in relevant sectors is a plus.
- Other info: Work with a diverse client base across the UK, US, Europe, and APAC.
The predicted salary is between 28000 - 42000 £ per year.
A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good". Series A funded, having over doubled their revenue in the last 2 consecutive years. Spin out of one of the top 10 universities in the UK, based on decades of research and working with the government for 20+ years to create #1 product in this space. Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC.
As the Customer Success Associate you will:
- Manage an existing client base of SMB accounts
- Facilitate onboarding, smooth implementation and drive early product adoption
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
- Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution
About you:
- 1+ years Customer Success experience within a fast-paced, SaaS start-up environment
- Proven track record of successfully managing a client base, resulting in strong ROI, upsell and reduced churn
- Experience in the insurance, environmental services, climate tech or construction tech space is a bonus
The package:
- Up to £35,000 base + commission
- HYBRID - 2-3 days p/w in Central London
- Share options
- Great progression opportunities as they continue to scale globally
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Familiarise yourself with the climate tech sector and the specific challenges it faces. Understanding the industry will help you engage more effectively with potential clients and demonstrate your commitment to their success.
✨Tip Number 2
Network with professionals in the SaaS and climate tech spaces. Attend relevant events, webinars, or online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous customer success experiences in detail. Be ready to share specific examples of how you've driven product adoption and managed client relationships, as this will showcase your suitability for the role.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to articulate how you can help clients maximise their ROI with these offerings will set you apart during discussions with the hiring team.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within a SaaS environment. Use specific examples that demonstrate your ability to manage client relationships and drive product adoption.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for climate tech and your understanding of the company's mission. Mention how your previous experiences align with the role and how you can contribute to their growth.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as relationship management, communication, and problem-solving. If you have experience in upselling or cross-selling, make sure to include that as well.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of the climate tech space and the challenges faced by clients in this sector. This will show that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at Arius Recruit
✨Understand the Company’s Mission
Before your interview, make sure you know the company's mission and values, especially their focus on 'Tech for Good'. This will help you align your answers with their goals and demonstrate your genuine interest in their work.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you successfully managed client relationships. Highlight any instances where you drove product adoption or achieved upsell opportunities, as this is crucial for the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could include inquiries about their product development process or how they gather customer feedback. It shows that you are proactive and genuinely interested in contributing to their success.
✨Demonstrate Adaptability
Given the fast-paced nature of a SaaS start-up, be ready to discuss how you've adapted to changes in previous roles. Share examples of how you’ve handled challenges or shifts in priorities while maintaining strong client relationships.
