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- Tasks: Support daily IT operations and manage service delivery for digital workplace products.
- Company: Join Airbus, a leader in aerospace committed to digital transformation and innovation.
- Benefits: Enjoy flexible working arrangements and a diverse, inclusive environment.
- Why this job: Be part of a dynamic team enhancing user experience and driving digital change.
- Qualifications: Experience in managing suppliers and service delivery; general IT interest is a plus.
- Other info: Opportunity to work in Belfast and collaborate on exciting digital projects.
The predicted salary is between 30000 - 42000 £ per year.
Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals.
About us Digital Workplace (DW): Digital Workplace (DW) was established to be an enabler of Digital Transformation across Airbus. Its primary focus is to provide employees with simple, intuitive and easy to use workplace tools and services; enable employees to create and collaborate from anywhere at any time; enable continuous optimisation of work experience and productivity underpinned by fit-for-purpose security.
About us Proximity Support (DWX): Within DW, the Proximity Support team (DWX) is responsible for providing effective E2E support throughout the complete Matrix organisation of Digital Workplace and across the Digital organisation. Managing the DW suppliers to ensure the service delivered to the end users is to the expected level of service across all DW products. DWX ensures DW services and products are delivered the same way (harmonised) both locally and transnationally, to provide the same end user experience across all sites and countries in Europe. DWX are both business and product facing; we gather information/feedback/new needs from the business and feed that to the DW products (Laptops/PCs/Printers/Smartphones/Techbar/Meeting Rooms etc.) to improve the service delivered and product quality. DWX communicates any DW vision & product developments or strategy changes directly to the business via ISR/DIG forums.
Description of Role: Based in Belfast, this IT Operations Manager role will be part of a locally based team to support the daily operations of all DW Products (Laptops/PCs/Printers/Smartphones/Techbar/Meeting Rooms etc.) for this location. The deliverables are as described in the 'About us Proximity Support (DWX)' section above. In addition, the successful candidate will also be involved in deploying Airbus hardware into a new and exciting environment. The successful candidate will be integrated into the existing UK SDM Proximity Support team and will look after a dedicated scope to build and maintain a fruitful business relationship with the Airbus business functions on site. They will be expected to work closely with the DW SDM based in Belfast (and UK proximity support teams) to ensure delivery of service from sub-contractors and escalate/resolve when intervention is needed. It's imperative there is a close working relationship with the Service Delivery Manager based on one key objective of the role: to ensure that for all DW products, all services (e.g. Incident/Installation/Move/Add/Cancellation/Refresh) are delivered to the required quality and Business defined SLA's.
Responsibilities:
- Support the DW SDM focal point taking ownership of issues through to resolution.
- Monitor using ServiceNow dashboards and report on the quality of the services delivered.
- Manage and support Business escalations within agreed processes and timescales.
- Managing the service provider relationship including: Review and challenge supplier root cause analysis and action plan implementation.
- Face-to-face meetings with business representatives.
- Be able to support users/focal points on their daily demands or escalations using the supplier contract.
- Collaborate with other teams within Digital to ensure maximum efficiency of DW services. Transnational in some cases.
- Contribute to Digital workplace projects aiming to implement a best in class support model for Airbus.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Attend UK Proximity Support Meetings to report on activities as deputy for SDM.
Experience required:
- Managing suppliers.
- Managing Service delivery.
- Ability to work autonomously and as part of an extended team.
- Innovative at finding solutions.
- General IT interest.
- Knowledge of Belfast site is an advantage.
- Knowledge of Digital Workplace is an advantage.
- Good understanding of end user support.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Contact Detail:
JobGet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace and IT Support
✨Tip Number 1
Familiarise yourself with the Digital Workplace tools and services that Airbus uses. Understanding these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the IT support field, especially those who have experience with Airbus. They can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience in managing suppliers and service delivery. Be ready to share specific examples of how you've successfully resolved issues or improved service quality in previous roles.
✨Tip Number 4
Stay updated on the latest trends in digital workplace technology and IT support. Showing that you are proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Workplace and IT Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Workplace and IT Support position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing suppliers and service delivery. Provide specific examples of how you've successfully resolved issues or improved service quality in previous roles.
Showcase Technical Skills: Mention any technical skills or knowledge related to Digital Workplace tools and services. If you have experience with ServiceNow or similar platforms, be sure to include that as it’s relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Make sure to convey your understanding of Airbus's commitment to diversity and inclusion.
How to prepare for a job interview at JobGet
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the IT Operations Manager role. Familiarise yourself with the Digital Workplace and Proximity Support teams, as well as the specific services and products you'll be managing.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've effectively managed supplier relationships and resolved service delivery issues in the past. Highlight your innovative approach to finding solutions, as this is crucial for the role.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with others. Emphasise your ability to work autonomously while also being a team player.
✨Familiarise Yourself with Compliance and Integrity
Understand the importance of compliance risks and integrity in the workplace. Be prepared to discuss how you would ensure adherence to these principles in your role, as they are foundational to the company's success.
