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- Tasks: Lead and inspire a portfolio of 70+ franchise stores in London and the South.
- Company: Join a well-established, growth-focused QSR brand making waves in the industry.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a key player in driving performance and enhancing guest experiences while building strong relationships.
- Qualifications: Proven success in multi-site franchise leadership within QSR or fast-paced food retail.
- Other info: Ideal for those with high emotional intelligence and a passion for team culture.
The predicted salary is between 56000 - 84000 £ per year.
We're partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England. This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.
You'll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You'll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.
The Role:
- Act as the strategic and operational lead across a large regional franchise portfolio.
- Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed.
- Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction.
- Ensure brand standards are consistently upheld across all locations — from front-line execution to leadership behaviours.
- Lead business reviews, drive performance plans, and influence decision-making at a regional and store level.
- Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience.
- Partner cross-functionally with marketing, ops, training, and product teams to align strategy and execution.
- Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive.
The right person:
- Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants or coffee.
- Experience managing multiple partners or stakeholders across a geographically dispersed region.
- Strong commercial acumen, able to interpret and act on business data, but lead with people.
- Excellent communication and influencing skills — able to hold difficult conversations while maintaining long-term trust.
- A coaching mindset, someone who lifts others through guidance, not just oversight.
- High emotional intelligence, self-aware, empathetic, and effective under pressure.
- A genuine passion for the guest experience, brand integrity, and team culture.
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Franchise Business Manager - QSR
✨Tip Number 1
Familiarise yourself with the QSR industry trends and challenges. Understanding the current market dynamics will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the franchise business sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multi-site operations in the past. Highlight your ability to influence and inspire teams, as this role heavily relies on emotional intelligence and leadership skills.
✨Tip Number 4
Research the brand you'll be working with thoroughly. Understand their values, mission, and recent developments to show that you're genuinely interested in contributing to their success and maintaining brand integrity.
We think you need these skills to ace Senior Franchise Business Manager - QSR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in franchise management, particularly within the QSR sector. Use specific examples that demonstrate your ability to drive commercial performance and maintain brand standards.
Craft a Compelling Cover Letter: In your cover letter, emphasise your emotional intelligence and strategic thinking skills. Share anecdotes that showcase your ability to build trust-based relationships with franchise partners and your success in leading multi-site operations.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements such as sales growth, customer satisfaction improvements, or successful coaching initiatives. This will help illustrate your impact in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience with difficult conversations and how you maintain long-term trust with stakeholders. Prepare thoughtful responses that reflect your coaching mindset and passion for guest experience.
How to prepare for a job interview at CORElevate
✨Showcase Your Emotional Intelligence
Given the importance of emotional intelligence in this role, be prepared to discuss specific examples where you've successfully navigated challenging conversations or built trust with stakeholders. Highlight your ability to empathise and connect with others.
✨Demonstrate Strategic Thinking
Prepare to share instances where you've developed and implemented strategies that led to significant improvements in performance. Discuss how you analyse data to inform decisions and drive commercial success across multiple locations.
✨Highlight Your Coaching Experience
This role requires a coaching mindset, so be ready to talk about how you've supported and developed teams in previous positions. Share examples of how you've fostered a positive culture and helped others grow professionally.
✨Understand the QSR Landscape
Research the current trends and challenges within the QSR industry, particularly in London and the South. Be prepared to discuss how these factors could impact franchise operations and how you would address them to maintain competitiveness.
