Network Operator Account Manager

Location: Farringdon (2/3 days per week)

About Us

Our client is the UK network service provider making digital infrastructure simple. They bring together mobile operators, central and local government, and real estate providers to work together in new ways using collaborative commercial models, combined real-estate and telecoms know-how, and global best practice. They have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. Their managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

Role

We are seeking an Account Manager who will have responsibility for developing and growing our business with the Mobile Network Operators (MNOs). A thorough understanding of the MNO’s networks organisations, and the industry, is desirable to ensure the right opportunities for growth and improvement are identified and developed. The Account Manager will drive sales activities in areas such as Outdoor Small Cells, Private Networks and Stadia as well as support sales activities in other areas such as Masts and Public Sector. The Account Manager will demonstrate a real commitment to delivering sales growth, excellent service and ensuring customer satisfaction as well as flexibility to adapt in a fast moving environment.

Key responsibilities

• Strategy: Responsible for working with the Head of Partnerships to execute strategic plans that drive customer engagement and for identifying short, mid-term growth opportunities within the Outdoor Small Cells business and wider MNO portfolio as required.
• Sales Pipeline: Work closely with the Head of Partnerships and Account Director to develop & manage a sales pipeline for MNO Outdoor Small Cells business and wider MNO portfolio as required. Actively engage with the MNOs, Local Authorities and within our client to grow outdoor small cells sales year on year. Work collaboratively with the Public & Private Sector sales teams to identify new avenues for outdoor small cell opportunities.
• Stakeholder Management: Work with key stakeholders within the MNOs small cells planning and delivery teams as well as Strategic Coverage or Special Projects teams to identify demand for our client's portfolio and manage through to nominations/orders. Support our client’s activities in gaining Open Access Agreements with Local Authorities’ stakeholders to ensure supply of assets in order to meet MNO demand. Build credibility and trust with the MNOs by effectively managing expectations and ensure we are delivering what we said we would deliver, when we said we would deliver it. Where required, represent our client at agreed MNO and other key stakeholder meetings. Work with our client and MNO teams when issues arise during the delivery of projects to the MNOs, seeing through to resolution.
• Products & Services: Represent all aspects of our client in terms of our products and services within the MNOs domain. Work closely with colleagues (e.g. Acquisition Coordinator) to ensure there is the right focus in the right location with the owners of asset portfolios (e.g. Local Authorities), to maximise our growth opportunities with the MNOs. Ability to engage with MNOs on other products, such as Indoor Small Cells, Private Networks, Masts and DAS (Stadia & Enterprise).
• Contract & Commercials: Liaise with MNOs on outdoor small cells solutions, including pricing, customer quotes and management of purchase orders. Facilitate/lead RFP responses to MNOs on outdoor small cells and other products, working closely with all key stakeholders. Work closely with internal design, delivery & finance teams to produce propositions and commercial proposals to MNOs for products and services.
• General: Where required, represent and act as an ambassador of our client at MNO, industry and supplier events and conferences. Where agreed, support specific initiatives within the company, e.g. Stadia, Public/Private Sector opportunities which may require engagement with MNOs and/or knowledge on outdoor small cells or masts.

Education and Experience

• Customer Management: Will have a broad range of interpersonal and business skills that enable you to be a trusted partner. Proven ability to establish, develop and nurture up to mid level relationships in the MNOs and preferably Public Sector. Professional experience of 10+ years in the Telecom industry.
• Sales / Customer Service: Have excellent sales and general business management skills with a working understanding of accounting/finance. Be able to demonstrate that you are able to build a strategy for product/account growth. Have strong contract management, interpretation and negotiation skills. The ability to identify problems impacting on customer satisfaction and to implement a prompt and effective resolution through the management of all necessary resources.
• Role, technical or sector experience required: Good all-round knowledge of industry and technology trends. Demonstrate ability to manage and grow P&L over the long term. Ability to co-ordinate resource across the company on a matrix basis to ensure that customer deliverables are achieved on time and to budget.

Essential

• The ability to work under one’s own initiative, be flexible and to work successfully as part of a team and manage workload and resources.
• Extremely high levels of customer focus and drive to succeed in a competitive environment.
• First class communication skills.
• Excellent PowerPoint, Word and Excel skills.
• Proven experience in the preparation and submission of RFPs of significant monetary value.

Desirable

• A good network of contacts within the Telecoms industry.
• Strong academic background, to graduate or post graduate level or equivalent.