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- Tasks: Provide top-notch support via phone, email, or instant message.
- Company: Join a vibrant and friendly team dedicated to customer service excellence.
- Benefits: Earn £12.21 per hour with weekly pay and potential for permanent contract.
- Why this job: Perfect for those who love helping others and thrive in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available, with a rota set three weeks in advance.
The predicted salary is between 22700 - 25400 £ per year.
Exciting Customer Service Opportunity!
Start Dates: July
Pay Rate: £12.21 per hour (weekly pay)
Contract Type: Temporary with potential to go permanent
Location: Cumbernauld
Hours: 35 hours per week, 7 days a week, shifts between 7am - 11pm on a rota basis (rota set 3 weeks in advance).
Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor!
What You'll Do:
- Be the First Point of Contact: Provide top-notch support via phone, email, or instant message.
- Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage.
- Troubleshoot Issues: Identify the root cause of problems and use resources to resolve them efficiently.
- Document Support Requests: Track and document inbound support requests, ensuring accurate notation of issues.
- Update Customer Information: Ensure accurate entry of contact information.
- Meet Job Standards: Adhere to quality standards, schedules, and average handle time.
What We're Looking For:
- Customer Service Excellence: Deliver outstanding service to ensure high levels of customer satisfaction.
- Communication Skills: Excellent verbal and written abilities.
- Tech Savvy: Strong computer navigation and operation skills.
- People Skills: Demonstrate effective interpersonal skills and sensitivities when dealing with others.
- Team Player: Ability to work both independently and collaboratively.
Ready to embark on this exciting journey? Apply now and become a part of our dynamic team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Contact Detail:
Reed.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life challenges.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear is crucial for a Customer Service Advisor role, so honing these skills can give you an edge.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will allow you to align your answers with our expectations during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if our team environment is the right fit for you.
We think you need these skills to ace Full Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use keywords from the job description, such as 'communication skills' and 'problem-solving', to demonstrate that you are a perfect fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to deliver excellent customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your tech-savvy abilities and interpersonal skills. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Reed.co.uk
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle inquiries effectively.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Understanding their offerings will help you answer questions more confidently and show your genuine interest in the role.
✨Emphasise Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be ready to share examples of how you've collaborated with others as well as instances where you took initiative on your own.
