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- Tasks: Lead sales across three unique hotels, driving revenue through strategic planning and client relationships.
- Company: Join a dynamic hospitality group focused on delivering exceptional experiences across multiple venues.
- Benefits: Enjoy flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values innovation, teamwork, and personal growth in the hospitality industry.
- Qualifications: 8+ years in senior sales roles, with expertise in MICE and corporate event sales required.
- Other info: Must have a driver's licence and own car for site visits.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales function across three unique hospitality properties. This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate, group and event sales, capable of managing multi-site operations and cultivating long-term client relationships.
Key Responsibilities:
- Sales Strategy & Execution
- Develop and implement a unified sales plan tailored to the needs of each property while ensuring collective revenue targets are met.
- Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure groups, weddings, and private events.
- Identify new market opportunities and partnerships to drive incremental revenue.
- Build tailored sales strategies for each venue, leveraging each site's unique identity.
- Client Relationship Management
- Build and maintain relationships with corporate clients, event agencies, travel partners, and local businesses.
- Conduct client meetings, sales calls, site visits, and attend networking/trade events to promote the venues.
- Ensure exceptional client servicing from enquiry through to post-event follow-up.
- Team Management & Collaboration
- Lead and support on-property sales executives or coordinators across the three venues.
- Collaborate with marketing, revenue, and operations teams to align messaging and execution.
- Provide regular training and support for team members to elevate service and conversion standards.
- Revenue & Reporting
- Own sales targets and forecasting across all venues with accurate tracking of performance metrics.
- Prepare and present regular reports to senior management including pipeline activity, lead conversion, and booking pace.
- Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity and reporting effectively.
- Marketing Support & Brand Alignment
- Work closely with the marketing team to support seasonal campaigns, digital advertising, and brand activation efforts.
- Ensure all sales materials and client communication are aligned with each property's brand.
Requirements:
- Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site or cluster experience.
- Demonstrable success in corporate, MICE, and group event sales.
- Strong knowledge of local and international corporate travel and event markets.
- Exceptional interpersonal, negotiation, and presentation skills.
- Experience with CRM and event management software (e.g., Delphi, Opera, Salesforce, Triple Seat).
- Ability to travel between sites and work flexibly, including occasional evenings or weekends for events or site visits.
- Drivers Licence & own car is essential.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Contact Detail:
Blue Arrow - Tooting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Cluster Sales Manager
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local business gatherings to meet potential clients and partners. Building relationships in person can give you an edge over other candidates.
✨Tip Number 2
Familiarise yourself with the specific properties you'll be managing. Visit them, understand their unique selling points, and think about how you can leverage these in your sales strategy.
✨Tip Number 3
Brush up on your CRM skills! Since experience with tools like Opera or Salesforce is crucial, make sure you're comfortable using these platforms to manage sales activities and track performance metrics.
✨Tip Number 4
Prepare to showcase your leadership abilities. Think of examples where you've successfully led a team or collaborated across departments, as this role requires strong team management and collaboration skills.
We think you need these skills to ace Hotel Cluster Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales, particularly in the hospitality sector. Emphasise your achievements in MICE, corporate, and group event sales, as well as any multi-site management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic approach to sales and your ability to build client relationships. Mention specific examples of how you've successfully driven revenue in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as negotiation, presentation, and CRM software proficiency. Make sure to mention your experience with tools like Opera, Delphi, or Salesforce, as these are crucial for the role.
Showcase Your Leadership Experience: Since this role involves team management, include examples of how you've led teams in the past. Discuss your approach to training and supporting team members to achieve sales targets.
How to prepare for a job interview at Blue Arrow - Tooting
✨Showcase Your Sales Strategy Skills
Prepare to discuss specific sales strategies you've implemented in previous roles. Highlight how you tailored these strategies to meet the unique needs of different properties or clients, as this role requires a strong focus on developing unified sales plans.
✨Demonstrate Client Relationship Management
Be ready to share examples of how you've built and maintained relationships with corporate clients and event agencies. Discuss your approach to client servicing from initial enquiry to post-event follow-up, as this is crucial for success in this position.
✨Familiarise Yourself with CRM Tools
Since the role involves managing sales activity through CRM tools, ensure you're comfortable discussing your experience with software like Opera, Delphi, or Salesforce. Be prepared to explain how you've used these tools to track performance metrics and manage pipelines.
✨Highlight Team Leadership Experience
As a Cluster Sales Manager, you'll be leading on-property sales teams. Share your experiences in team management, collaboration with marketing and operations, and how you've provided training and support to elevate service standards across multiple venues.
