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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle complaints with confidence.
- Company: Join Trespass, a growing e-commerce brand focused on outdoor adventures.
- Benefits: Enjoy 30 days holiday, corporate discounts, relaxed dress code, and free parking.
- Why this job: Be part of a supportive team that values your input and growth.
- Qualifications: Experience in customer service, strong communication skills, and analytical abilities required.
- Other info: Multiple language skills are a plus; we value a can-do attitude!
The predicted salary is between 28800 - 42000 £ per year.
Reports to: Customer Experience Manager
Location: Glasgow, office based
Salary: Dependant on experience
Hours: 42.5 hours per week (8.30am to 5.30pm)
Role Overview
Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.
The successful candidate is likely to have/demonstrate:
- Experience of working in a customer service role
- Excellent interpersonal and communication skills both at a written and spoken level
- Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
- Experience in recording of all customer interactions, meeting pre-set Quality targets
- Manage end to end customer experiences
- Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
- Strong analytical skills with experience of MS Excel and content management systems
- Self-motivated with strong personal time management & problem solving skills
- Excellent Team player
- Can do attitude with a flexible approach to the role
- Multiple language skills will be treated as an advantage.
Core responsibilities of this role include:
- Delivery of excellent customer service on each and every call
- First point of contact for customer escalations and complaints
- Processing customer returns and exchanges
- Order processing and administration
Working for Trespass
You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to.
Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors.
Relaxed dress code
Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!
Full access to our fantastic Employee Assistance Programme and much more!
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.
Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what Trespass offers will help you provide better customer support and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer complaints or improved processes, as these will be valuable to share in conversations.
✨Tip Number 3
Practice your communication skills. Since excellent interpersonal skills are crucial for this role, consider role-playing scenarios with friends or family to enhance your ability to handle customer interactions effectively.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used tools like MS Excel in previous roles. Be ready to explain how you’ve tracked customer interactions or identified areas for improvement in your past experiences.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your interpersonal and communication skills, as well as any specific achievements that demonstrate your ability to handle customer complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving skills and how you can contribute to improving customer experiences. Be sure to align your values with those of the company.
Showcase Analytical Skills: If you have experience with MS Excel or content management systems, make sure to include this in your application. Provide examples of how you've used these tools to improve processes or analyse customer interactions.
Highlight Teamwork and Flexibility: In your application, mention instances where you've worked effectively as part of a team and demonstrated a flexible approach to your work. This will show that you are a good fit for their team-oriented culture.
How to prepare for a job interview at Job Traffic
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled complaints or provided solutions, as this will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Strong Communication Skills
Since excellent interpersonal skills are crucial for this role, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing both your verbal and written communication abilities.
✨Familiarise Yourself with Company Policies
Research the company's policies and procedures related to customer support. Understanding these will help you answer questions more confidently and show that you are proactive about aligning with their standards.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential situations you might face in the role and prepare structured responses that highlight your problem-solving skills and ability to remain calm under pressure.
