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- Tasks: Support IT operations, troubleshoot issues, and enhance service delivery in a dynamic environment.
- Company: Join Bodycote, the global leader in heat treatments, with over 4,500 employees across 22 countries.
- Benefits: Enjoy competitive salary, pension matching, free parking, refreshments, and generous holiday allowance.
- Why this job: Be part of a collaborative team, engage in exciting projects, and make a real impact.
- Qualifications: Strong knowledge of Windows systems, ITIL processes, and excellent communication skills required.
- Other info: Willingness to travel and stay away from home may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield.
Main Responsibilities:- Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
- Day to day monitoring and management of Bodycote infrastructure in the field.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
- Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions.
- Familiarity with mobile operating systems, including both Android and iOS.
- Understanding of backup technologies and best practices for data safeguarding.
- Solid grasp of networking fundamentals (LAN, WAN, and switches).
- Experience with antivirus technologies, preferably Sophos.
- Working knowledge of ITIL-based processes.
- Up-to-date with current technology trends and developments.
- A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team is essential.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
- Exceptional written and verbal communication skills.
- Strong active listening and analytical abilities.
- Ability to perform well and deliver results under pressure in a fast-paced environment.
- Willingness to travel and stay away from home as required.
- Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
- ITIL Certified to Foundation Level.
- Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration.
- Knowledge of Asset Management and Mobile Device Management technologies such as Intune.
- MCSE, MCSA, MCDST or equivalent qualifications in line with the above technologies.
- Competitive salary.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus national holidays.
Simply click and apply by sending us your CV.
IT Service Operations Technical Analyst employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Technical Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on them. Understanding how to resolve incidents and requests according to these frameworks will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft technologies, especially Windows Server and Active Directory. Being able to discuss your hands-on experience with these systems will demonstrate your technical proficiency.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your ability to deliver world-class support, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Bodycote, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace IT Service Operations Technical Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical background in Microsoft technologies, ITIL processes, and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT service operations. Mention specific examples of how you've resolved incidents or improved service delivery in previous roles.
Highlight Relevant Qualifications: If you have certifications like ITIL Foundation, MCSE, or MCSA, be sure to mention them prominently. This will demonstrate your commitment to professional development and expertise in the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Job Traffic
✨Know Your ITIL Processes
Since the role involves resolving incidents and requests based on ITIL processes, make sure you understand these frameworks well. Be prepared to discuss how you've applied ITIL principles in your previous roles.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Windows Server and Client operating systems, as well as Microsoft technologies like Active Directory and DNS. Be ready to answer technical questions or even troubleshoot scenarios during the interview.
✨Showcase Your Customer Service Skills
This position requires excellent interpersonal skills and a professional approach to customer interactions. Prepare examples of how you've successfully handled customer issues in the past, especially in high-pressure situations.
✨Be Ready for Team Collaboration Questions
As the role involves working with a global team, be prepared to discuss your experience in collaborative environments. Highlight instances where you've worked effectively both independently and as part of a team.
