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For Companies At a Glance
- Tasks: Engage with guests, manage bookings, and support the Reservations Manager in maximising sales.
- Company: Join Rocco Forte Hotels, a luxury brand known for its unique hospitality and iconic locations.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team delivering world-class Scottish hospitality in a supportive environment.
- Qualifications: Excellent people skills, computer proficiency, and previous reservations experience preferred.
- Other info: Join a family culture that values growth, recognition, and exceptional guest experiences.
The predicted salary is between 24000 - 36000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
- Deal with all accommodation enquiries, convert enquiries into bookings, input all bookings into the system, and confirm, amend, or cancel reservations as required.
- Assist the Reservations Manager UK, in maximising room sales at the highest possible average rate.
- Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- Excellent interpersonal skills with the ability to multi-task.
- Good computer skills and proficiency in using hotel reservation systems.
- Excellent telephone manners to engage effectively with our guests.
- Seamless service delivery with nothing being too much trouble.
- Previous experience in a reservations role, preferably in hospitality.
- Ability to work well with a team and collaborate with the wider team at the hotel.
- Passion and ambition to deliver exceptional experiences.
- Attention to detail and organisational skills to deliver World Class Scottish Hospitality.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant UK
✨Tip Number 1
Familiarise yourself with the specific hotel reservation systems commonly used in the industry. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone skills by engaging in mock calls with friends or family. Focus on maintaining a friendly tone and clear communication, as excellent telephone manners are crucial for this position.
✨Tip Number 3
Research Rocco Forte Hotels and their unique offerings. Understanding their brand values and the importance of personalised service will help you align your responses during interviews with what they seek in a candidate.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Reservations Consultant UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise your interpersonal skills, attention to detail, and any previous roles that required excellent telephone manners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working with Rocco Forte Hotels. Mention specific reasons why you want to join their team and how you can contribute to their commitment to excellence.
Highlight Relevant Skills: In your application, clearly outline your computer skills and proficiency with hotel reservation systems. Provide examples of how you've successfully managed multiple tasks in previous roles, especially in a customer-facing environment.
Showcase Your Team Spirit: Demonstrate your ability to work well within a team by providing examples of past collaborative experiences. Highlight how you’ve contributed to a positive team environment and supported colleagues in achieving common goals.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your People Skills
As a Reservations Consultant, you'll be at the forefront of guest interactions. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully engaged with customers in previous roles, especially in hospitality.
✨Demonstrate Your Technical Proficiency
Familiarity with hotel reservation systems is crucial. Be prepared to discuss any relevant software you've used in the past. If you have experience with specific systems, mention them and explain how you utilised them to enhance guest experiences.
✨Exhibit Your Attention to Detail
Attention to detail is key in this role. During the interview, provide examples of how you've managed bookings or reservations accurately in the past. Discuss how you ensure that every detail is correct to avoid any issues for guests.
✨Express Your Passion for Hospitality
Rocco Forte Hotels values passion and dedication. Convey your enthusiasm for the hospitality industry and your desire to create exceptional experiences for guests. Share stories that illustrate your commitment to delivering outstanding service.
