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- Tasks: Be the friendly face at our reception, managing check-ins and check-outs.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels since 1902.
- Benefits: Enjoy discounts on hotel stays, meals, and spa treatments, plus extensive training opportunities.
- Why this job: Experience a vibrant culture focused on personal growth and delivering exceptional guest experiences.
- Qualifications: Previous experience in luxury hotels and strong leadership skills are essential.
- Other info: Flexible working hours, including weekends, to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be the friendly, confident face behind our reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Oversee daily front desk operations, including guest check-ins and check-outs.
- Work closely with all departments to create a seamless and unique experience for our guests.
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment.
- Strong leadership and team management skills.
- Proficiency in property management systems (e.g., Opera).
- A warm, polished, and professional demeanor.
- Ability to work a flexible schedule, including weekends and evenings.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with the unique features of The Balmoral and Rocco Forte Hotels. Understanding the hotel's history, its iconic status, and the services offered will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a front desk team in the past. Be ready to discuss specific challenges you faced and how you overcame them to enhance guest experiences.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Demonstrate your passion for service excellence by researching current trends in the hospitality industry. Being knowledgeable about what guests expect today can set you apart as a candidate who is proactive and dedicated to continuous improvement.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management, particularly in luxury or 5-star hotel environments. Emphasise your leadership skills and any specific property management systems you are proficient in, such as Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the hotel's values. Mention how your personal and professional standards align with Rocco Forte Hotels' commitment to service excellence.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both guests and team members. Highlight any experiences where you’ve trained or supported colleagues, as this is crucial for the role.
Demonstrate Enthusiasm for Learning: Mention any relevant training or development opportunities you have pursued in the past. Show that you are eager to grow within the hospitality industry and contribute positively to the team culture at Rocco Forte Hotels.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share specific examples of how you've provided exceptional service in previous roles, highlighting your communication skills and ability to connect with guests.
✨Demonstrate Leadership Experience
Since the role involves overseeing the front desk team, it's important to discuss your leadership style. Share experiences where you've successfully managed a team, provided training, or resolved conflicts, showcasing your ability to inspire and support others.
✨Know the Hotel Inside Out
Familiarise yourself with The Balmoral and its unique offerings. During the interview, mention specific features of the hotel and how they enhance the guest experience. This shows your genuine interest and preparedness for the role.
✨Emphasise Flexibility and Adaptability
The hospitality industry often requires working flexible hours. Be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any past experiences where you've successfully managed unexpected situations or changes in plans.
