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- Tasks: Lead the Facilities Helpdesk Team and manage operational support for hotel maintenance.
- Company: Apex Hotels is an award-winning, family-owned business focused on guest experience and community care.
- Benefits: Enjoy 30 days holiday, training, gym access, and a range of employee perks.
- Why this job: Join a supportive team culture that values your ideas and offers growth opportunities.
- Qualifications: Strong computer skills, team management experience, and attention to detail required.
- Other info: Bring your personality and spark to our innovative and thriving business!
The predicted salary is between 36000 - 60000 £ per year.
Apex Hotels are an award-winning, privately-owned business who genuinely cares about our guests, our team, our communities, and our suppliers. Our mission is to create memorable experiences for our Guests, and we deliver this through the embodiment of our family values of Trust, Passion, Friendliness and Teamwork. Since opening our first hotel in Edinburgh in 1996, we have continued growing sustainably and we have diversified our portfolio with the development of a commercial laundry. It is our ambition to continue our growth and expansion whilst always seeking diversification opportunities that will further support and enhance our hotel service delivery and maximise shareholder returns.
About the role:
In joining Apex Hotels as FM Helpdesk Manager, you will manage the Facilities Helpdesk Team who provide operational and administrative support to our Regional Engineering and Maintenance Manager and our hotel-based maintenance teams. The team help to ensure that all property assets are professionally maintained and compliant. Core to the Facility Helpdesk is the Computer Aided Facilities Maintenance (CAFM) Software which facilitates the execution of numerous administrative tasks.
Responsibilities:
- Provide ongoing training and development of Helpdesk team whilst ensuring a healthy and safe team environment.
- Assist in the ongoing development of the CMMS system and configuration and updates of the asset database and workflows.
- Lead in the configuration and deployment of the CMMS system into all properties new to the maintained property portfolio. Providing support in on-going use of the CMMS system.
- Updating of the PPM activity Planner for all hotels to ensure all schedule activities are tracked through to completion with accurate records maintained.
- Support Regional and hotel based Lead Engineers in the obtaining of quotations from contractors and suppliers.
- Configuration and running of reports to detail and present key statistical information such as team productivity, compliance status, top 10 faults and issues, completion of reactive and planned activities including open and carried tasks.
Skills and experience:
- Must be proficient in the use of common computer applications and software such as programs within Microsoft Office- Excel, Word, Powerpoint.
- Possess strong organisational and communication ability.
- Possess high level of attention to detail.
- Adaptability: Ability to react to a changing environment calmly with a commercial focus.
- Previous experience in team management.
- Previous experience with a CAFM related system desirable.
Benefits:
- 30 days holiday.
- Training and development from day one.
- Employee events and celebrations.
- Inhouse company interactive employee communication APP.
- Entry to our state-of-the-art gym and pools.
- Access to an external Employee Assistance Programme.
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you'll also receive:
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes.
- Long service recognition.
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
- 50% discount in our restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends, and family.
- Spa treatments and product discounts.
- Life Assurance cover.
We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.
Contact Detail:
Apex Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Manager
✨Tip Number 1
Familiarise yourself with CAFM systems and their functionalities. Since the role involves managing a Computer Aided Facilities Maintenance system, having a solid understanding of how these systems work will give you an edge during interviews.
✨Tip Number 2
Highlight your team management experience. Be prepared to discuss specific examples of how you've successfully led teams in the past, as this is a key requirement for the FM Helpdesk Manager position.
✨Tip Number 3
Showcase your organisational skills. Prepare to explain how you manage multiple tasks and priorities effectively, especially in a fast-paced environment like facilities management.
✨Tip Number 4
Demonstrate your adaptability. Think of instances where you've successfully navigated changes or challenges in your previous roles, as this will resonate well with the company's focus on a dynamic work environment.
We think you need these skills to ace FM Helpdesk Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in team management and using CAFM systems. Use specific examples to demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable experiences and how your background makes you a great fit for the FM Helpdesk Manager role. Mention your adaptability and ability to thrive in changing environments.
Showcase Your Technical Skills: Since proficiency in Microsoft Office and CAFM systems is essential, be sure to mention any relevant software experience. Provide examples of how you've used these tools to improve team productivity or compliance in previous roles.
How to prepare for a job interview at Apex Head Office
✨Show Your Passion for Hospitality
Apex Hotels values passion and friendliness, so make sure to express your enthusiasm for the hospitality industry. Share experiences that highlight your commitment to creating memorable guest experiences.
✨Demonstrate Team Management Skills
As a FM Helpdesk Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and creating a positive work environment.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with Computer Aided Facilities Maintenance (CAFM) software, brush up on your knowledge of such systems. Be ready to discuss any relevant experience you have and how you can contribute to the ongoing development of their CMMS system.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. Prepare to discuss how you manage multiple tasks, track activities, and maintain accurate records. Use specific examples to illustrate your attention to detail and adaptability in changing environments.
