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- Tasks: Deliver exceptional massage treatments and ensure a fantastic guest experience.
- Company: Join The Emory, a luxury hotel in London, designed by the late Lord Richard Rogers.
- Benefits: Enjoy competitive pay, enhanced family policies, wellness support, and exclusive staff discounts.
- Why this job: Be part of a high-performing team known for unparalleled service in a stunning environment.
- Qualifications: Experience in a similar luxury hotel role is preferred; passion for guest satisfaction is essential.
- Other info: Opportunities for career growth and memorable experiences await you at Maybourne.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity has arisen for an experienced and passionate Spa Therapist to join the Health Club & Spa department team at The Emory. Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.
As a Spa Therapist you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Emory.
Main responsibilities of the role include but are not limited to:
- Provide a full range of massage treatments to clients (male and female) to the standard required by The Emory including deep tissue, shiatsu and pressure point massage.
- Ensure that all treatments are delivered to the highest standard and LQA and Forbes standards are always adhered to.
- Ensure all clients are greeted in an appropriate manner and to The Emory standards.
- Ensuring that all complaints are dealt with in a reasonable, tactful and efficient way, referring complaints when necessary to the Health Club Manager.
- Confidently recommend and sell retail home care products and reach targets given by the Spa management.
- You may be required to provide any other reasonable spa treatments to guests of which you are qualified to perform, e.g. manicure/pedicure, waxing, etc.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Successful candidates for the Spa Therapist opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. We anticipate applicants will have worked in a similar role within a luxury hotel environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability: Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development: Referral Scheme Introduce a Star where you can earn up to £1,500. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards.
- Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.) Wedding and Baby gifts. Retirement functions.
*Terms and conditions apply to all benefits. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
The Emory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with The Emory's brand and values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Network within the spa and wellness community. Attend industry events or workshops where you can meet professionals who may have insights or connections related to The Emory.
✨Tip Number 3
Prepare to discuss specific massage techniques and treatments you excel in. Being able to confidently articulate your skills and experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills. Be ready to share examples of how you've handled guest complaints or provided exceptional service in previous roles, as this is crucial for a Spa Therapist at The Emory.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa therapy, particularly in luxury hotel environments. Emphasise your skills in various massage techniques and any customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding guest experiences. Mention specific treatments you excel in and how you align with The Emory's commitment to quality service.
Highlight Communication Skills: Since the role requires excellent communication, provide examples of how you've effectively interacted with clients in previous roles. This could include handling complaints or recommending products.
Showcase Your Commitment: Demonstrate your dedication to the spa industry and continuous professional development. Mention any relevant certifications or training that enhance your qualifications for the Spa Therapist position.
How to prepare for a job interview at The Emory
✨Showcase Your Skills
Be prepared to discuss your experience with various massage techniques, such as deep tissue and shiatsu. Bring along any relevant certifications or training documents to demonstrate your qualifications.
✨Emphasise Guest Experience
Highlight your commitment to providing an outstanding guest experience. Share examples of how you've gone above and beyond for clients in previous roles, as this aligns with The Emory's focus on exceptional service.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult client or managing complaints. Practising your responses can help you convey your problem-solving skills effectively.
✨Research The Emory
Familiarise yourself with The Emory's values, services, and the luxury hotel environment. Understanding their brand will allow you to tailor your answers and show genuine interest in becoming part of their team.
